Assistant Manager Customer Service & Sales Operations (Order Management), Reebok SEA

In view of the current global pandemic related to COVID-19 and the increased visa and border restrictions, we are unable to extend offers to candidates who are not currently in the physical location where this role will be based. As a result, we will be prioritising applications who are able to start work in the location where this role is based at within a set timeframe. We will be reviewing our position constantly and will make the necessary adjustments where appropriate. Thank you for your continued interest in adidas.


Purpose & Overall Relevance for the Organization:

To lead and develop a best in-class Customer Service division. Ensuring that we drive enhanced customer satisfaction through competitive service levels by meeting and ideally exceeding our customer’s expectations. Additionally, the department is required to maintain accurate sales forecasts & effectively manage inventory.


Key Responsibilities:

  • Functional:
    • To develop & implement the strategy for the Customer Service organization in line with the global/area strategy, aiming for maximum customer satisfaction
    • To monitor the entire process (plan, organise and coordinate in SAP) of sell-in meetings to ensure smooth and on time execution
    • To work closely with local warehouse and finance team daily for invoice posting for 6 South East Asia markets
    • To handle sales/product/PO related tickets
    • To work closely with SEA distributors in handling product claims
    • To work closely with category managers in handling injection and late add orders
    • To lead and manage the day to day Customer Service activities, ensuring reliability and responsiveness to customer requests and complaints
    • To lead the management of sales order process – sales order collection, reservation & confirmation
    • To prepare standard sales reports for sales team such as sales tracking reports to regularly update the sales results
    • Work closely with the Planning team to inform customers and Sales force on delivery delays and revised product launch plans
    • SO creation, PO (transaction) & Invoice posted


  • Controlling:
    • To measure progress of own KPIs
    • To ensure efficient monthly reporting
    • To monitor and report on order status and compliance at a customer level


Key Relationships:

  • Internal: Warehouse, Planning, Sales, Marketing, Finance
  • External: SEA Distributors



  • University degree in Business Administration, Logistics, with at least 3 years of working experience in Customer Service & Sales Operations
  • Preferably in consumer goods industry or retail business
  • Results Oriented
  • Strong interpersonal and communication skills with the ability to consult, influence, negotiate and manage relationships
  • Experienced in managing business process & project and providing a framework for performance
  • Proficient with advanced Excel skills (pivot tables, V-look up), 
  • Familiar with SAP and excel and has order management background

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title:  Assistant Manager Customer Service & Sales Operations (Order Management), Reebok SEA

Brand:  Reebok
Location:  Singapore
TEAM:  Customer Service
State:  01
Country/Region:  SG
Contract Type:  Full time
Number:  368408
Date:  Sep 29, 2021