Retail Team Leader - Vacaville Premium 0020
Purpose: Contributes to store profitability by ensuring KPIs for a defined area within the store are met or exceeded. The core expectations include coordinating team members to provide the best possible balance of service and operations, resulting in a leading shopping experience.
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Key Accountabilities:
- Allocates resources and organizes processes within assigned area of responsibility to drive efficiency and productivity in a variety of situations.
- Create an appealing, easy-to-shop environment for customers by coordinating his/her team to consistently execute visual merchandising and housekeeping standards in assigned area of responsibility.
- Ensures the product offer available to customers is maximized in assigned area of responsibility by coordinating product replenishment from the stockroom to the sales floor.
- Supervises sales transactions to ensure quick and accurate processing while adhering to cash protection procedures.
- Minimizes loss by implementing, monitoring and tracking all loss prevention activities.
- Maintains a safe shopping and working environment by ensuring company policy and procedures are adhered to within assigned area of responsibility.
- Applies knowledge of Retail KPIs to make commercial decisions that drive achievement of established sales targets.
- Tracks performance data for assigned area (e.g. best sellers, space allocation, etc.) and makes necessary adjustments to drive productivity and efficiency.
- Coaches, motivates and inspires individuals within area of responsibility to maximize and drive a performance culture.
- Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model.
- Guides and trains team members on basic core and seasonal product knowledge.
- Uses advanced category expertise and enthusiasm for the Brand to drive sales and customer loyalty.
- Understand customer expectations and coaches team to meet or exceed them at all times.
- Actively supervises and coordinates team to ensure all customers receive the highest level of service.
- Actively collaborates and shares best practices to drive store team performance.
- Supports the recruitment, onboarding, training and development of the store team.
Communicates a desire to learn and seizes all available opportunities to drive own development and increase performance.
Knowledge, Capabilities and Experience:
Physical Requirements:
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Qualifications:
- High school diploma or general education degree (GED)
- Minimum of 12 months experience working in a sports/fashion customer & commercial focused retail environment.
- Advanced selling experience and comprehensive product, retail, and industry understanding as well as supervisory experience.
- Must be available to work 9pm-5am
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adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.