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Senior Manager, Digital Technology and Platform Tools

The Sr. Manager, Technology & Platform Tools  will play an integral role in elevating the Reebok website to a position of having world-class ecommerce operations and associated processes, including those associated with platform technology management, fulfilment, QA, and related systems to support high growth and rapid response to a range of situations. The role will partner with a variety of departments both within Reebok North America and key partners in Germany and other regions. The role will report into and work closely with the Director of Operations.


Key Responsibilities: 

  • Responsible for oversight of day to day business operations of digital/eCommerce platforms focused on the U.S. for Reebok.com. The platforms include SalesForce Commerce Cloud, Adobe, SAP, Tridion, Tealium, Certona, Bazaarvoice, Geps, Cybersource, Avalara, etc. 
  • Head up the US eCommerce Operations team, including Business Analyst, Project Manager and Wholesale/Fulfillment teams.  Responsibilities include: hiring, training, planning, assigning and directing work, performance management and rewards.  
  • Inspire Global Operational Excellence definition, communication and development
  • Defining, tracking, and leading the execution of the roadmap and integrations with third party vendors
  • Collaborating with stakeholders and customers to define and prioritize product requirements and integrations
  • Writing functional requirements, acceptance criteria, and other documents necessary for the implementation of the roadmap
  • Guide cross-functional teams involved in scaled authoring environments and delivery platforms to define product specifications, establish milestones, and manage quality assurance activities
  • Working closely with engineering, quality assurance, and project management teams to scope efforts, identify and manage dependencies, and verify implementations
  • Evaluate the current portfolio of products and services and assess value add as well as compatibility with overall strategy.
  • Project planning, including understanding the project objectives, building a project plan, including timelines and deliverables, and agile methodologies that meet those objectives, revising and updating the tasks, timelines, and deliverables as appropriate
  • Guide external service providers as needed through budget and PO management.
  • Establish Payments framework optimization and monitoring (risk management, payment gateway reporting, and cost analysis)
  • Deliver Post order operational excellence through partnership with fulfilment and distribution centre operations teams.

 

Knowledge Skills and Abilities: 

  • Strong knowledge of ecommerce system architecture
  • Excellent project management and executional skills
  • Knowledge of content management tools integrations and api’s
  • Excellent verbal and written communication skills with the ability to communicate effectively across organization functions and levels 
  • Ability to accept and meet critical deadlines with good planning and organization skills
  • Ability to build and navigate successful cross functional global and internal external relationships 

 

Experience /  Qualifications: 

  • 5-10 years eCommerce or retail operations experience preferred
  • Experience within online debtor management, payment and risk management processes in an online consumer facing high-transaction environment preferred
  • Experience leading cross-functional, high performing teams

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title:  Senior Manager, Digital Technology and Platform Tools

Brand:  Reebok
Location:  Boston
TEAM:  Digital
State:  MA
Country/Region:  US
Contract Type:  Full time
Number:  339553
Date:  Sep 12, 2021