Specialist, eCommerce Operations (Reebok) 1

Please note applicants must have legal rights to work in Australia. No Relocation or Visa support is offered for this role.




Specialist, eCommerce Operations (Reebok)


At the adidas Group, our love of sport drives who we are and what we do. But just as a ball is more than leather and thread, and a shoe more than padding and plastic, we are bigger than our products. We don’t just work to create faster shoes and lighter fabrics: We strive to help athletes everywhere perform their best. We believe that it’s hard work inventing the future of sport, and that’s why we love it; that when you push your limits, you make it possible for others to push theirs.


The eCommerce Operations Specialist will address the Reebok consumer experience on eCommerce properties and ensure that the most comprehensive experience is delivered to visitors. This role is primarily responsible for the consumer journey, platform operations, site merchandising and conversion driving efforts for the Reebok AU and NZ sites.




The Specialist, eCom Operations Reebok will manage the Reebok consumer experience on eCommerce properties and ensure that the most comprehensive experience is delivered to visitors. This role is primarily responsible for the consumer journey, platform operations, site merchandising and conversion driving efforts for the Reebok AU and NZ sites.


This person will work in a cross-functional environment with a focus on customer service, 3PL, brand marketing and eCom payments to deliver an industry leading experience. This will be achieved with a focus on managing the eCommerce platform tools and the supporting infrastructure, and driving and influencing any supporting efforts (Brand, CS, 3PL, Payments) both on and offsite.


Additionally, the Specialist, eCommerce Operations plays a key role in supporting the daily and monthly sales forecasting and re-forecasting process to ensure wider business objectives are met.



Key Accountabilities:


  • •           Drive daily forecasting across all key metrics and play a key role in the daily, weekly, monthly forecasting process with Finance, Marketing and Supply ChainA constant improvement of site usability in order to drive revenue and site performance, e.g. through conversion optimisation strategies and insights
  • •            Support testing of systems as required for maintenance and development purposes and resolution of technical issues with support of the eCommerce Operations team
  • •            Use of business insights to drive best practice and market trends and implementation of recommendations driven from these insights.
  • •            Foster an effective working relationship with all internal departments (including Supply Chain, Consumer Service and Brand/Digital Marketing) to optimise BAU
  • •            Ownership of Pre-Season on-site merchandising activities and In-Season on-site merchandising activities with support of the eCommerce Operations team
  • •            Establish Pacific specific functionality requirements to support development of roadmap and provide input into roadmap on these topics with a focus on continuous optimisation
  • •            Manage relationships with external vendors and third-party service providers to drive off-site revenue and conversion efforts via affiliates and referral sites
  • •            Liaise with Local and Global Operations teams and plan readiness for peak seasonal periods and key market moments.
  •               Other duties, as required.



Knowledge Skills and Abilities:


  • •            A high degree of computer literacy and strong data analysis skills; the ability to work in numerous applications at one time and to correlate information from one application to the next, including a basic understanding of different file formats.
  • •            Experience with CMS and OMS systems, a fundamental understanding of interface files and systems architecture commonly used in eCommerce operations. Experience working with OMS, such as SAP AFS.
  • •            A commercial, results-driven background and a demonstrable history of forecasting financial KPIs.
  • •            A clear understanding of the business levers (Traffic, Conversion Rate and Average Order Value) which impact eCommerce commercial success and how to positively impact each of these and a solid understanding of digital performance marketing, affiliate marketing and SEO.
  • •            The candidate must be self-directed, have strong influencing skills to and be able to work independently in a highly flexible and informally structured environment.
  • Exemplary multi-tasking, planning and time management skills are a necessity.
  • •            Strong ability to collaborate with internal and external stakeholders and to find creative solutions to improve and drive performance, and to advocate for the eCom channel to the wider business.
  • •            An excellent command, both oral and written, of the English language and the ability to communicate effectively and to influence internal and external stakeholders positively.
  • •            A clear understanding of best-in-class digital consumer/visitor experience and a continually evolving perspective on the optimal consumer journey.
  • •            A sound understanding of current and emerging eCommerce technologies and their on-site application.
  • •            A high degree of proficiency with Microsoft applications (especially Excel and PowerPoint) is expected.
  • •            Intermediate experience with major web analytics platforms (e.g. Google Analytics and Adobe Analytics/Omniture).



Qualifications (Minimum required education and experience):


•            A Bachelor’s degree in business, marketing, communications or related field

•            Working knowledge of the footwear & apparel and/or sports & fitness industry an asset

  •   •             A minimum of 3 years experience working in a major eCommerce or digital marketing organization

•            Experience working in a cross-functional, matrix (global) organization

•            At least 3 years’ experience working on site optimization, enhancement or merchandising



We are seeking people who share our passion for sport, who contribute to the team, seek challenges and embrace change. If you are looking to take the next step in your career with an iconic brand and prioritise a supportive, unique and challenging work environment, we would love to hear from you. Join us. Feel your heart beat like it did when you stepped onto the field, the court, or the track for the first time.


What’s on offer?


A competitive base salary, bonus scheme and adidas employee benefits are also on offer to the successful candidate.


How do I apply?

  • Press the "Apply" button and follow the instructions
  • You will be required to fill out the online applications forms, and attach a copy of your resume and cover letter which addresses all above candidate requirements
  • Applications which do not attach a cover letter which addresses the job requirements specific to adidas will not be considered.
  • Applications will only be accepted through the steps above
  • Please note that due to the high volume of applications adidas receives, we will be unable to respond to all individual inquiries.


About adidas

adidas Group Jobs http://adidas-group.jobs/

Linkedin http://bit.ly/futureofsport

Twitter http://twitter.com/adidasgroupjobs

Facebook http://www.facebook.com/futuretalents




Please note applicants must have permanent legal rights to work in Australia. No Relocation or Visa support is offered for this role.


Please note part of adidas Pacific’s recruitment process will require external candidates to consent to a pre-employment criminal history check


Note to agencies: adidas Pacific does not accept any unsolicited calls or resumes from head hunters, executive recruiters, or other staffing or recruitment agencies. Please do not submit or forward any resumes, CVs or profiles to the adidas careers portal, nor to any adidas personnel. adidas will not pay any fees relating to unsolicited resumes.


adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title:  Specialist, eCommerce Operations (Reebok) 1

Brand:  Reebok
Location:  Melbourne
TEAM:  Digital
State:  VIC
Country/Region:  AU
Contract Type:  Full time
Number:  266646