Senior Specialist Customer Service

Purpose & Overall Relevance for the Organization:

  • To support the Key Account business in order to achieve sales & profitability objectives 
  • To support the Senior Manager Customer Service in order to achieve departmental goals
  • Taking on projects to improve efficiency of Department – EDI, Vendor Compliance, automation of reporting (Microstrategy)


Key Responsibilities:

  • Creation and conversion of orderbook – communication of product availability and managing intake plan
  • Communication with the Senior Key Account Managers in order to plan and develop the KAM processes
  • Reviewing customer requirements in consultation with the Senior Key Account Managers and working together to define the respective service level
  • Customer visits in order to discuss current topics and gain greater insight into the organisations and business requirements of these customers
  • Internal adidas collaboration (e.g. Supply Chain Mgmt/Distribution Centres) to improve current service levels
  • Providing the Senior Manager Customer Service with support in projects and workshops with a view to achieving departmental goals
  • Working as a key user and/or tester in system- and process-based IT projects, as well as updating and adapting the test scenarios

Knowledge, Skills and Abilities:

  • Strong conflict management capabilities and excellent communication skills
  • Process-oriented mindset
  • Highly customer-oriented and cost-oriented approach
  • Excellent working knowledge of MS Office (Excel) & SAP
  • Fluency in English (written and verbal)

Requisite Education and Experience / Minimum Qualifications:

  • Successfully completed vocational training in the field of industry or logistics, along with further training or a bachelor’s degree
  • 2 years’ experience of providing customer support in the field of customer service, sales or logistics

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title:  Senior Specialist Customer Service

Brand:  adidas
Location:  Amsterdam
TEAM:  Customer Service
State:  NH
Country/Region:  NL
Contract Type:  Full time
Number:  299989
Date:  Feb 17, 2021