Manager Consumer Excellence

Key Responsibilities:

  • Support the EMC Sr.Retail Consumer Excellence Manager to deliver on large scale strategic projects and operational consistencies across EMC Countries.
  • Independently take ownership of assigned project work to ensure the delivery of project plans on time and within agreed objectives.
  • Complete pre-project analysis, capturing current processes and practices across EMC countries and seek out existing best in class resources from Global and other markets.
  • Build comprehensive plans for each project including success measures from all stakeholders, commercial implications, and timelines.
  • To lead & support on key retail initiatives & projects across EMC Stores.   
  • Gain feedback and buy in from EMC countries and key stakeholders on policy/project drafts to ensure end product is understood and supported.
  • Track progress of ongoing initiatives.
  • Work closely with Local Operations on KPI opportunities and initiative needs to help achieve top line success.
  • Drive a culture of sharing and adopting global best practices across all EMC countries.
  • Act as a single point of contact for retail initiatives and best practices across EMC and work closely with the Country Retail Consumer Excellence specialists for each excellence project.
  • Drive a consistent rewards and recognition culture across EMC via initiative enhancements and reporting. Collaborating with EM Hub on
  • Train retail staff in the operation of tools, methods and Global/Market initiatives directed by the Global and EM Retail Consumer Excellence teams.
  • Conduct frequent trade zone visits across all assigned EMC countries.


Knowledge, Skills and Abilities:

  • Minimum of 5 years’ experience in the sales across Retail and Wholesale (in international companies), with an operational background and experience.

  • Strong leadership & management skills [diverse teams], with a minimum of 2 years’ experience of leading diverse teams and promote collaboration.

  • Structured, organized and with strong ability to prioritize.

  • Drive integrity and compliance to ensure sustainability.

  • Drive excellence on execution and a customer centric approach to build a sustainable business.

  • Expert understanding of local Markets’ consumers, accounts environment.

  • Excellent communication skills including impactful presentation skills, influencing, negotiating and change management.

  • Strong analytical skills and attention to detail.

  • Advanced numeracy and literacy, with good IT skills (MS Office: Word, Outlook, Excel, PowerPoint).

  • Fluency in English and Russian.


Requisite Education and Experience / Minimum Qualifications:

  • University degree in business with marketing and sales focus


We offer:

  • Official employment in accordance with the Labour Code of Kazakhstan.
  • Fixed salary + annual bonus.
  • Hybrid work schedule (remote format/work from the office).
  • Flexible working hours (from 8-10:00 to 17-19:00).
  • Medical insurance.
  • Partial meal compensation.
  • 40% discount on company products.
  • Corporate development programs (career opportunities in various departments of the company, including relocation to other countries).

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title:  Manager Consumer Excellence

Brand:  adidas
Location:  Almaty
TEAM:  Retail (Back Office)
State:  ALA
Country/Region:  KZ
Contract Type:  Full time
Number:  511410
Date:  Jul 10, 2024