Senior Manager Retail Operations KAZ

Key Responsibilities:

  • Inspirationally lead retail stores to a world class position by focusing on the 5 P’s: People, Product, Premises, Processes and Profit.
  • Coach and develop District Managers to ensure high quality Multi-Store Management performance and to build a talent pool for higher Operations roles.
  • Ensure a leading shopping experience and continuously maximise profitability from the store portfolio, in conjunction with key stakeholders, including the Retail Consumer Excellence Director  and the EMC Consumer Excellence Team.
  • Manage and control operational expenses (OPEX) in line with the Market retail budget.
  • Manage and control inventory levels, shrinkage and stock accuracy across the stores as per targets set.
  • Make recommendations to the Retail Consumer Excellence Director  on commercial opportunities at Market level by analysing retail KPI’s and local retail trends and needs.
  • Create and drive a high performance culture across the Market by setting clear expectations and targets analysing stores’ performance, holding District Managers accountable and giving appropriate and prompt feedback.
  • Adhere to Global standards for all retail marketing, visual merchandising, training, and other store related activities, and monitor/evaluate established processes to guarantee stores’ full compliance.
  • Identify and communicate Market needs and best practices to the Retail Consumer Excellence Director and EMC Consumer Excellence Team.
  • To work closely with HR, VM, Retail Marketing and B&M to ensure optimal service to the stores by ensuring service to field and stores is a cultural priority and a reality.
  • Work with the real estate team to ensure we deliver the best locations for the brand.
  • Drive compliance with all Retail Consumer Excellence standards, taking Market requirements into account, unless legally prohibited from doing so.


Knowledge, Skills and Abilities:

  • Minimum of 7 years’ experience in the sales across Retail and Wholesale (in international companies), with an operational background and experience.

  • Strong leadership & management skills [diverse teams], with a minimum of 4 years’ experience of leading diverse teams and promote collaboration.

  • Structured, organized and with strong ability to prioritize.

  • Drive integrity and compliance to ensure sustainability.

  • Drive excellence on execution and a customer centric approach to build a sustainable business.

  • Expert understanding of local Markets’ consumers, accounts environment.

  • Excellent communication skills including impactful presentation skills, influencing, negotiating and change management.

  • Strong analytical skills and attention to detail.

  • Advanced numeracy and literacy, with good IT skills (MS Office: Word, Outlook, Excel, PowerPoint).

  • Fluency in English and Russian.


Requisite Education and Experience / Minimum Qualifications:


  • University degree in business with marketing and sales focus


We offer:

  • Official employment in accordance with the Labour Code of Kazakhstan.
  • Fixed salary + annual bonus.
  • Hybrid work schedule (remote format/work from the office).
  • Flexible working hours (from 8-10:00 to 17-19:00).
  • Medical insurance.
  • Partial meal compensation.
  • 40% discount on company products.
  • Corporate development programs (career opportunities in various departments of the company, including relocation to other countries).

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title:  Senior Manager Retail Operations KAZ

Brand:  adidas
Location:  Almaty
TEAM:  Retail (Back Office)
State:  ALA
Country/Region:  KZ
Contract Type:  Full time
Number:  511409
Date:  Jun 11, 2024