Assistant Manager, Customer Service

Provide order management and support to the Sales Team, with the objective of achieving organization’s sales & profit targets and meet team objectives.

  • Order management process (WHS/ORT/ECOMM)
    • Enter accurately customer orders in the system.
    • Call-off existing contract orders
    • Process and send order confirmations
    • Adjust order book according to latest information and inform customers and sales team on change
    • Shipment/Return process perform regularly
  • Generate & compile inventory data to ensure healthy stocks level at all times; Monitor article drops, shipment tracking and ensure all Pre-order have been picked up
  • Deliver reliability and responsiveness to customer requests and complaints
  • Provide operational support for customer related functions on T1 Studio, AFS etc
  • Coordinate and ensure the system is all setup prior to the trade show
  • Effective communicate cross-functional between internal interfaces  and also external parties
  • Ensure efficient monthly forecasting and reports as required by Sales/Customer Service/Marketing function and CM/SEA/APAC
  • Analysis and problem solving in term of Process, Technical issue and co-ordinate with Global IT in rasie ticket and action
  • Customized Hangtag handeling process; upload data via system, respond on ticket, etc. 
  • Manage, coach, and supervise the team
  • Support Customer Service Manager on new project/new assignment/ad-hoc as required

OWN THE GAME

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title:  Assistant Manager, Customer Service

Brand:  adidas
Location:  Bangkok
TEAM:  Customer Service
State:  10
Country/Region:  TH
Contract Type:  Full time
Number:  451449
Date:  May 9, 2022