Assistant Store Manager - Consumer Experience (m/f/d) adidas Factory Outlet Berlin Kaufpark Eiche

Purpose & Overall Relevance for the Organization:

This position will support the store manager in delivering a premium experience to our consumers by managing all front of house – shop floor activities and team to create and maintain a highly impactive, brand oriented consumer centric experience within the store, with the goal of increasing consumer satisfaction, brand engagement and conversion during the whole consumer journey until the exit of the store. The Assistant Store Manager – Consumer Experience is responsible to lead, engage and inspire the store team and particularly consumer experience to ensure an efficient, productive and truly service based culture to the team and end consumer, including a diversity and inclusion mindset.


Key Responsibilities:

  • Manage the usage and implementation of omnichannel experiences and tools, working with other functions and driving the store team to provide a premium in-store and omnichannel consumer experience.
  • Collaborate and confidently lead dedicated-consumer experience teams to provide a first-class end-to-end consumer service making use of key tools and innovations, loyalty programs, promotions, product launches and key commercial moments to maximize opportunities and being a role model of consumer service for a store and even stores in district and wider portfolio.
  • Manage regular NPS, consumer feedbacks, retail KPIs reports to provide analysis and insights that serve as basis to actions that will enable the store and local team identify opportunities and growth sharing best practice at market and global level.


Knowledge, Skills and Abilities: 

  • Solid and proven experience in people management, leading and directing multiple team members in a fast-paced task-oriented environment.
  • Excellent communication and networking skills and customer relationship management.
  • Confidence in using various digital tools and applications as a method to best service the consumer and being able to train, coach teams on it.


Requisite Education and Experience/Minimum Qualifications:

  • Minimum of 3 years working experience in a sports/fashion consumer & commercial focused retail environment.
  • Minimum of 2 years management experience.
  • Good English and German knowledge needed.

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title:  Assistant Store Manager - Consumer Experience (m/f/d) adidas Factory Outlet Berlin Kaufpark Eiche

Brand:  adidas
Location:  Berlin
TEAM:  Retail (Store)
State:  BB
Country/Region:  DE
Contract Type:  Full time
Number:  397663
Date:  Nov 25, 2021