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Associate, Customer Service Wholesales Channel

Purpose & Overall Relevance for the Organization:

 

Provide order management and support to the Wholesales Team, with the objective of achieving organization’s sales & profit targets and meeting team objectives.

 

Key Responsibilities:

(To be performed in alignment with global and regional guidelines)

 

Functional:

  • To execute Customer Service strategy.
  • To deliver reliability and responsiveness to customer requests and complaints.
  • To response internal and external customers in terms of their calls and e-mails relating to delivery, shipment, reorder, order transfer, order cancellations and order adjustment to ensure providing highly quality of customer service in a timely manner.
  • To insert accurately customer pre, stock and clearance orders in the system.
  • To call-off existing contract orders.
  • To process and send out the order confirmations.
  • To adjust order book according to delivery information and inform customers and Sales team on delays.
  • To maintain the order book accordingly (e.g. delivery date adjustments, cancellations, cleanse), ensuring accuracy on delivery dates and quantities.
  • To generate credit notes e.g. wrong pricing, wrong discounts, off-invoice discounts payment.
  • To register and process returns and claims
  • To establish adequate interface and communicate efficiently with internal and external customers
  • To issue reports to follow up the different CS activities upon request.
  • To handle end consumers inquires, feedback & complaints  

 

Controlling:

  • To measure progress on own KPIs.
  • To monitor closely and report on order status and compliance at a customer level.

 

 

Knowledge, Skills and Abilities:

 

  • Communicate with Others
  • Managing Relationship & Diversity
  • Planning & Organizing
  • Analysis & Problem solving
  • Learning & self-development

 

Requisite Education and Experience / Minimum Qualifications:

 

  • Professional Background/Expertise:
    • Functional: > 3 years. Experience in Order Management, Inventory Management and Customer Service
    • Industry:  Preferably in apparel/ fashion/ FW or FMCG Retail.
    • Exposure: Sports, Fashion
  • Education: Degree or Diploma Hospitality Studies / Logistics Management
  • IT:
    • Word: Basic
    • PowerPoint: Basic
    • Outlook: Basic
    • Excel: Advanced
    • SAP: Basic
  • Language Skills:
    • English: Advanced
    • Local Language: Fluent

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title:  Associate, Customer Service Wholesales Channel

Brand:  adidas
Location:  Singapore
TEAM:  Customer Service
State:  01
Country/Region:  SG
Contract Type:  Full time
Number:  303912
Date:  Feb 22, 2021