Associate, Field Accounts (Customer Service)

Please note applicants must have legal rights to work in Australia. No Relocation or Visa support is offered for this role.


Purpose & Overall Relevance for the Organisation:


adidas is seeking an Associate in our Customer Service team that will be responsible for delivering a best-in-class customer service experience to our wholesale field accounts.


Key Responsibilities:


  • Management of Wholesale Field accounts.
  • Creating and Uploading pre-orders and contracts in line with pre-order timelines.
  • Perform required maintenance on pre-orders.
  • Cleansing of contracts as per the Rules of Engagement.
  • Processing EDI orders and communicating with Customers on error resolution.
  • Processing of contract call-offs in season within specified timelines for pre-orders and refills.
  • Management of the Order Book is an ongoing requirement.
  • Communication and liaison with the sales team on a regular basis.
  • Responding to incoming requests within specified time frames and handling customer inquiries in an efficient and professional manner.
  • Providing product information, pricing queries, and processing orders into the system.
  • Follow up on customer requests, issues, and complaints to resolution.
  • Achievement of agreed department KPIs to drive superior service delivery.
  • Developing a strong understanding of the Company’s product range.
  • Contributing to the team’s continuous improvement initiatives and targets.
  • All testing is required within SAP systems.


Knowledge, Skills & Abilities:


  • A strong customer service focus.
  • A high level of problem-solving ability.
  • Highly developed organizational and time management skills.
  • Superior attention to detail and accuracy.
  • Excellent communication skills and a proven ability to develop long-lasting relationships with our internal and external partners.
  • Ability to contribute to a team environment where performance is measured.
  • Experience in working under pressure to meet deadlines and conflicting priorities.
  • Strong Microsoft Office skills are essential and experience using SAP is desirable.
  • A flexible and mature approach is imperative.


Requisite Education and Experience / Minimum Qualifications:


  • University degree or equivalent.


Key Interfaces:


  • Sales
  • Supply Chain: Purchasing and Order Fulfilment
  • Finance: Credit
  • IT
  • Merchandising team
  • Warehouse
  • External Freight companies
  • External Customers


What’s on offer?

A competitive base salary, superannuation, and adidas employee benefits are on offer to the successful candidate.


How do I apply?


  • Press the "Apply" button and follow the instructions
  • You will be required to fill out the online applications forms, and attach a copy of your resume and cover letter which addresses all the above candidate requirements
  • Applications that do not attach a cover letter that addresses the job requirements specific to adidas will not be considered.
  • Applications will only be accepted through the steps above
  • Please note that due to the high volume of applications adidas receives, we will be unable to respond to all individual inquiries.


About adidas

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We innovate and create to bring performance, fitness, and fashion together to celebrate individuality and propel the athlete inside all of us.


It's a place where you're connected to your favourite athlete, style icons, and people as committed to winning as you are. Where we truly believe in balancing your work and life as well as sport and style.


adidas offers unlimited opportunities. Whether you're fresh out of school or have years of experience, adidas offers development programs and company sports programs that allow you to be your best.


It's a passionate workplace created by original thinkers. You'll find a unique team spirit strengthened by our diversity of thought, cultures, and individuality. It's for our people who believe sport can make the world a better place.


At adidas you can contribute to a proud legacy. You can shape a better future for the sport, for style, and for yourself.



Please note applicants must have permanent legal rights to work in Australia. No Relocation or Visa support is offered for this role.


Please note a part of adidas Pacific’s recruitment process will require external candidates to consent to a pre-employment criminal history check


Note to agencies: adidas Pacific does not accept any unsolicited calls or resumes from head hunters, executive recruiters, or other staffing or recruitment agencies. Please do not submit or forward any resumes, CVs, or profiles to the adidas careers portal, or to any adidas personnel. adidas will not pay any fees relating to unsolicited resumes.

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title:  Associate, Field Accounts (Customer Service)

Brand:  adidas
Location:  Melbourne
TEAM:  Customer Service
State:  VIC
Country/Region:  AU
Contract Type:  Full time
Number:  478470
Date:  May 6, 2023