Purpose & Overall Relevance for the Organization:

Contributes to the achievement or exceeding of sales figures and KPI targets by:
•    Creating an emotional connection with the customer and representing the brand values
•    Serving customers and diligently executing store operations

Responsibilities: 

•    Ensures correct payment processes including careful product handling
•    Accurately completes cashing-up procedures
•    Cleans all mirrors on the sales floor (including display cases in the changing room area) and the cash desks (if applicable)
•    Maintains a tidy and effective workstation (replenishment of bags, receipts, EC cash, printing paper rolls of all kinds)
•    Is aware of store and individual targets and actively works to meet or exceed these by using all the resources available in the store
•    Meets or exceeds customer expectations, boosts sales and drives brand recognition by using appropriate elements of the customer service model
•    Creates an emotional connection with every customer by being a passionate and enthusiastic brand ambassador
•    Maintains an appealing, pleasant and inviting environment for customers to shop in and pays attention to Visual Merchandising as well as tidiness and cleanliness
•    Complies with store rules and procedures (SOM regulations) to maintain a safe working environment
•    Completes sales transactions quickly and accurately while adhering to defined cash protection procedures (if applicable)
•    Collaborates productively and respectfully with team members to meet or exceed store targets
•    Completes all compulsory training programs and effectively transfers learning into skills on the job
•    Signalises a desire to continually learn and seizes all available opportunities to advance his/her development and increase performance
•    Endless Aisle (if applicable): informs customers about new ordering/sales possibilities in the online shop and uses the Endless Aisle tablet to offer product descriptions and/or customer feedback on products during the sales process
•    Click & Collect (if applicable): supervises and monitors new online orders which are placed by online customers and have to be reserved, packed and handed over to the customer in the store 

Authorities:

•    Not applicable

Key Relationships: 

•    Customers 
•    Colleagues and supervisors

Knowledge, Skills and Abilities: 

•    Competence of a retail professional
•    Expectations Booklet for RP

Requisite Education and Experience/Minimum Qualifications: 

•    0-3 years of retail experience 
•    Apprenticeship as a sales associate desirable
•    Preferably 1–2 months’ work experience in sport and/or fashion retail
•    Basic knowledge of English
•    Basic literacy and numeracy skills, communication skills