Role: Assistant Manager Training, Sales Academy India

Manager: India Sales Academy Lead

Grade: P1

Location: Gurugram, India

Purpose & Overall Relevance for the Organization:

This role is responsible to contribute to India net sales and business objectives through creating consumer experience more engaging and effective by supporting training content development & delivery for the store teams in the market with additional focus on Franchise. 

Key Responsibilities:  

Functional:

• Creation of local seasonal product learning content with reference to global and EM toolkits and training materials
• Delivery of seasonal product learning content to the retail teams and driving further implementation with additional focus on Franchise
• Conduct Train the Trainers for product learning and support TTT as conducted by Global or Market teams
• Create engagement opportunities for the market and adopt best practices from the clusters to upskill the retail & franchise teams.
• Drive engagement on seasonal learning platform (Atticus) with additional focus on Franchise
• Drive engagement on digital learning platform (AREA) with additional focus on Franchise
• Drive use of digital training recording and measurement tools within the trainer group
• Promote a culture of on-floor learning within the market by providing tools for strengthening existing District Trainer and In-store Trainer resources with additional focus on Franchise
• Execution support of Global Sales Academy programs as per defined training go to market plan along with the hub team
• Monitoring and supporting the execution of market led programs and events along with India Sales Academy lead
• Use blended learning methodology to maximize on training resources and tools
• Use qualitative and quantitative methods, as well as established tracking systems/tools to evaluate training effectiveness.
• Create training measurement dashboard and reporting mechanism.
• Report and feed into market and global teams on needs, engagement, delivery and outcome as applicable 

Key Relationships:

• India sales academy
• India Franchise team
• EM Hub team
• Global Sales Academy
• DTC- Ops, Merchandisers
• CTC- BU, Omni

Knowledge, Skills and Abilities:  

• Business acumen
• Content development and instructional design
• Program delivery skills
• Train the Trainer, training delivery & facilitation skills
• Good IT skills (Word, Outlook, Excel, PowerPoint)
• Fluency in English and local language
• Good numeracy, literacy, verbal and written communication skills
• Geographical mobility

 Requisite Education and Experience / Minimum Qualifications:

• Functional:
  • 2-4 years of training experience with overall 5 years of work experience (can be inclusive of sales and/or operations) ideally with direct consumer selling focus

• Industry: ideally in apparel/fashion/shoes or FMCG
• Exposure: Sports, Marketing, Account Marketing

• Graduate with specialized certifications
• Qualification in Training & Development preferred