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Purpose & Overall Relevance for the Organization:

To drive consistency in the delivery and implementation of Retail learning programs that enable a premium consumer experience, support operational excellence and helps adidas meet or exceed our business and people objectives.

Key Responsibilities:

Service Culture

• Role-model service standards and salesfloor leadership skills
• Provide feedback on observed service behaviors of all team members
• Drive daily Team Huddles and Team Captain role on the salesfloor
• Champion consumer NPS and membership initiatives
• Conduct consumer NPS call-backs
• Drive product knowledge transfer to selling behaviors
• Support adoption of consumer facing tools.

Learning Operations

• Create monthly training calendar with store leadership and local Training team
• Plan and coordinate all learning activities for new and existing team members
• Go-to person in store for adidas retail digital learning platforms
• Guide and support Store Leadership Team on creating and completing learning plans
• Organize and ensure availability of relevant training materials
• Support participant journey in expert and specialists certification programs
• Support learning needs related to campaign launches and events*

Learning Delivery

• Facilitate in-person and virtual training sessions
• Co-lead implementation of adidas consumer Service Model (CEI) with Store Leadership
• Deliver service and selling skills training
• Deliver evergreen and seasonal product learning in relevant categories
• Deliver new employee Onboarding program
• Engage with the learners throughout their digital learning journey.

Learning Analytics

• Demonstrate impact of learning initiatives using adidas learning analytics tools
• Identify Store learning results for recognition and/or action planning 
• Update Store Leadership on learning progress and completion rates
• Analyze NPS reports and propose recognition or action planning on service
• Provide Feedback on Retail learning programs to local Training Team

Knowledge, Skills and Abilities:

• Strong written and verbal communication skills in english
• Strong communication skills including impactful presentation and facilitation skills
• Advanced numeracy and literacy
• Good MS Office Skills
• Solid business acumen and in-depth knowledge of Retail, Consumer and People KPIs
• Ability to multi-task
• Efficient and effective in time management
• Ability to develop strong and credible relationships with store team.

Requisite Education and Experience / Minimum Qualifications:

• Consumer facing experience
• 2 years’ experience in the retail industry ideally in apparel/fashion/footwear or FMCG, with demonstrated exposure to developing others/training background.

adidas retail commitment to successful candidate:

• Enrollment in Retail trainer capability program (Brandon Hall Gold Award winner) within 12 months of start date
• Line Manager support in this development journey with access to functional mentoring from a certified retail trainer within local market.

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