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Specialist Account and Sales Operations

Purpose & Overall Relevance for the Organization:

 

Account and Sales Operations / Claims is a key element within adidas wholesale customer service. This team is responsible for the claim’s activities such logistic claims and invoice management tasks. The team delivers all activities in timely manner and with the required quality. The team supports projects, including process standardisation, tools implementation and other ad hoc projects.

 

Key Responsibilities:

  • Invoice management activities such us billing transmition, billing error resolution and monitoring billing due list
  • Claims management activities such us logistic claims and defect / used product
  • Support communicating with customers via all relevant communication channels (e-mail, tickets, phone), providing information related to claims and billing
  • Manage customer relationship, which includes problem resolution and root cause analysis
  • Manage the relationships within customer service and sales as well as other stakeholders in the business
  • Identify the improvement opportunities and support their implementation
  • Support ongoing projects for the implementation of technology solutions

 

Key Relationships:

  • Credit Management
  • Other Customer Service teams
  • Sales
  • Market Finance
     
    Knowledge, Skills and Abilities:
  • Strong customer service orientation
  • High level of empathy and emotional intelligence
  • Experience with SAP
  • Experience with Salesforce.com
  • Experience in a Shared Service environment or similar
  • Ability to read, write and communicate in English in a business setting
  • Ability to pay close attention to detail and high degree of customer orientation
  • Good Problem solving and analytical skills
  • Self-motivated and self-directed individual
  • Availability to travel for periods of 3 to 4 weeks

 

Requisite Education and Experience / Minimum Qualifications:

  • University degree
  • 1-2 year’s working experience in providing customer support in the field of customer service, sales, or logistics
  • High level of customer orientation and communication skills

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

  • COURAGE: Speak up when you see an opportunity; step up when you see a need..
  • OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
  • INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
  • TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
  • INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
  • RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title:  Specialist Account and Sales Operations

Brand:  adidas
Location:  Bogota
TEAM:  Accounting & Finance
State:  DC
Country/Region:  CO
Contract Type:  Full time
Number:  510950
Date:  May 7, 2024
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