Purpose & Overall Relevance for the Organisation
We are seeking an enthusiastic and hard-working individual to become a member of our Customer Service Team. This diverse role will see you managing a variety of tasks and primarily responsible for managing the customer order environment and providing assistance in customer service teams for various administrative tasks.
 
Key Responsibilities
• Process and coordinate all orders on time, received via Excel (upload) system, telephone, mail or otherwise, following existing Company policies, procedures, and programs.
• Ensure timely and accurate order entry/conversion and release of orders for processing all order commitments relative to terms, pricing, product information, stock availability, routing, product delivery or any other agreed upon specialty services, handling, and/or compliance guidelines.
• Assist customers and consumers with various information requests (order tracking, stock availability, retail prices, purchase prices, discounts, delivery dates, claims and returns questions etc.)
• Process, coordinate and investigate customer shipment claims or return requests following existing Company policies, procedures, and programs.
• Provide assistance and support to internal partners including Sales, Marketing, Finance, Operations representatives relating to order processing.
 • Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.
• Work towards both independent and team KPI’s to improve business standards, service levels and financial results.
• Provide assistance and support to all brands as assigned by Customer Service Supervisor.
• To be proactive in your approach and drive change where applicable. 
 
Knowledge, Skills, and Abilities
• A strong customer service focus 
• Excellent communication skills and a proven ability to develop long lasting relationships with our key accounts 
• Ability to contribute to a team environment where performance is measured 
• Experience in working under pressure to meet deadlines and conflicting priorities
• Strong Microsoft Office skills are essential. 
• SAP experience preferable 
• Excellent command of English language 
 
Requisite Education and Experience / Minimum Qualifications
• University degree or equivalent 
• Minimum 2 years of experience of sales, supply chain, logistics and/or customer service