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Customer Service Coordinator

<span style="font-family:"Times New Roman",serif">Purpose & Overall Relevance for the Organisation:

 

<span style="font-family:"Times New Roman",serif"> To be responsible for managing the customers’ orders across Brands with maximum diligence, enthusiasm and hard work throughout the sales order cycle (pre-re-clearance)

 

<span style="font-family:"Times New Roman",serif">Key Responsibilities:

 

  • <span style="font-family:"Times New Roman",serif">Ensure timely and accurate order entry and release of orders for processing. 
  • <span style="font-family:"Times New Roman",serif">Review of order book to ensure customer requested delivery is achieved
  • <span style="font-family:"Times New Roman",serif">Ensure accuracy of product information, stock availability, pricing, terms, routing, and any other specialty handling or services.
  • <span style="font-family:"Times New Roman",serif">Process, coordinate and investigate customer shipment claims or return requests following existing Company policies, procedures and programs.
  • <span style="font-family:"Times New Roman",serif">Support business on delivery of sales as per set targets, monthly report and expected Net Sales in the beginning of the month. Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.
  • <span style="font-family:"Times New Roman",serif">Work towards both independent and team KPI’s to improve business standards, service levels and financial results.
  • <span style="font-family:"Times New Roman",serif">Contribute to the improvement of business by updating all COE Sales tools (CSD, ESS, KPI, BH, etc.)
  • <span style="font-family:"Times New Roman",serif">Develop and review reports relating to order book KPI’s and improve order conversion.
  • <span style="font-family:"Times New Roman",serif">Provide Master Data File for Clients
  • <span style="font-family:"Times New Roman",serif">Provide information from BI HANNA/SAP for reporting purposes
  • <span style="font-family:"Times New Roman",serif">Coordinate delivery time between Customer and order fulfilment
  • <span style="font-family:"Times New Roman",serif">Export from SAP and follow-up on Order Confirmation and final approval to be sent for clients
  • <span style="font-family:"Times New Roman",serif">Support Credit Note, Credit Limit and Cancellation reports.
  • <span style="font-family:"Times New Roman",serif">Provide data for Sales Team (open order, outstanding orders and articles related information.
  • <span style="font-family:"Times New Roman",serif">Manage all early buys (consolidation), update trade terms on system
  • <span style="font-family:"Times New Roman",serif">Follow up and coordinate with Sales team on all SS&E due timelines
  • <span style="font-family:"Times New Roman",serif">Follow up on Monthly sell through report from clients and providing them with invoiced quantity.
  • Validate SAP sales order discount and confirm matching with Trade terms.
  • Upload credit note in SAP in ensure capturing of correct credit note.
  • Work closely with all department for sales meeting coordination.

 

 

<span style="font-family:"Times New Roman",serif">Knowledge, Skills and Abilities:

 

  • <span style="font-family:"Times New Roman",serif">A strong customer service focus
  • <span style="font-family:"Times New Roman",serif">A high level of problem solving ability and analytical approach
  • <span style="font-family:"Times New Roman",serif">Good attention to detail and accuracy
  • <span style="font-family:"Times New Roman",serif">Good communication skills and a proven ability to develop long lasting relationships with our key accounts
  • <span style="font-family:"Times New Roman",serif">Ability to contribute to a team environment where performance is measured
  • <span style="font-family:"Times New Roman",serif">Experience in working under pressure to meet deadlines and conflicting priorities
  • <span style="font-family:"Times New Roman",serif">Strong Microsoft Office skills are essential especially in excel
  • <span style="font-family:"Times New Roman",serif">Excellent command of English and Arabic language
  • <span style="font-family:"Times New Roman",serif">French speaking an added advantage

 

<span style="font-family:"Times New Roman",serif">Requisite Education and Experience / Minimum Qualifications:

 

  • <span style="font-family:"Times New Roman",serif">University degree
  • <span style="font-family:"Times New Roman",serif">Minimum 3 years of customer service related experience

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title:  Customer Service Coordinator

Brand:  adidas
Location:  Cairo
TEAM:  Customer Service
State:  C
Country/Region:  EG
Contract Type:  Full time
Number:  274248
Date:  Nov 4, 2020