Digital Wholesale Solutions Account Specialist

We are seeking an organized, customer focused, self-starter for our Digital Wholesale Solutions Account Specialist position.  This person will ideally be French/English bi-lingual with a background in ecommerce and/or inside sales.  If you are looking to gain experience in the ecommerce space with an innovative team who is focused on advancing the B2B digital experience, this may be the role for you!


Purpose & Overall Relevance for the Organization:

As part of Sales Development, the Digital Wholesale Solutions Account Specialist leverages the best-in-class digital commerce tools/processes/policies in order to drive profitable and sustainable market share growth with our self-serve customers across categories and brands.   


The holder of this position is an ambassador for our Digital Wholesale Solutions and supports the Sales organization and its targets through the endless pursuit of excellence in digital account management.  Customer engagement, simplicity in usage, and transparency through communication should be the pillars of this role.


Key Responsibilities (adidas/Reebok):

Core Functions

  • Lead the management and development of assigned, using the B2B platform, CLICK, to achieve the defined net sales targets and to improve the customer experience with our brands. 
  • Create local market packages and assortments with the key products & concepts across all channels and provide sell-in recommendations.
  • Own consistent and timely communication with customers
  • Identify Sales potential and provide relevant order recommendations to accounts based on seasonal priorities, historical sales insights, other.
  • Work closely with Customer Service to ensure order book management of the relevant CLICK customers is clean and on time. 
  • Act as liaison between customers, DWS Manager, and Global CLICK team when it comes to feedback, gaps and opportunities of CLICK platform, in order to drive future enhancements to customer experience.
  • Provide accurate and timely input into sales planning forecasting cycle
  • Leverage and update the local MSTR reporting on defined Sales and analytics KPI’s and share insights with relevant stakeholders. 
  • Build and manage relationships with Global Click Specialists in order to share and learn best practices and drive efficiency in operations across our brands/markets


Secondary Functions

  • Support DWS Manager where needed to ensure proper seasonal catalogues and relevant ranges are setup and assigned to all CLICK self-serve customers
  • Support DWS Manager to ensure digital content is created to provide a virtual quarterly sell-in to the CLICK accounts
  • Support DWS Manager in the creation and communication of regular newsletters to CLICK customers
  • Support the DWS Manager with the onboarding of customers onto CLICK and provide training to customers on the usage of the platform.
  • Support on technical issues with CLICK, creation of IT tickets, follow up and inform customers & customer service, testing


Key Relationships:

  • Canada DWS Manager, NAM DWS Team, Canada Sales Development, CTC, Canada Sales, Customer Service, Marketing


Knowledge, Skills and Abilities:

  • Bilingual (French/English) preferred
  • Strong communication skills; written, oral and presentation
  • Ability to build strong relationships, both internal and external
  • Deep insight into sales and customer service processes
  • Affinity to digital tools and e-processes
  • Proficient IT skills including Microsoft, SAP, Newsletter / activation tools, Salesforce, Microstrategy, Local B2B
  • Good organisational and analytical skills
  • Able to work well under pressure, and manage multiple deadlines/workstreams at once
  • Independent, proactive thinker
  • Understanding of retail operations, or experience in retail buying an asset


Requisite Education and Experience / Minimum Qualifications:

  • 2 - 4 years within a commercially driven organization, preferably with sales or marketing experience within adidas or Reebok or comparable (Sales Ops/Sales Development/Customer Service/Sales)
  • Cross-functional experience ideally with Customer Service/ Operations/ IT/ Sales/ Finance
  • Previous experience within an IT/service environment is an advantage
  • Previous industry experience including sporting goods, fashion



adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title:  Digital Wholesale Solutions Account Specialist

Brand:  adidas
Location:  Woodbridge
TEAM:  Sales
State:  ON
Country/Region:  CA
Contract Type:  Full time
Number:  451749
Date:  Jun 10, 2022