Director Digital Operations (Payments & Risk Management) (m/f/d)

  1. General Purpose 

As a Director Digital Operations at adidas you are responsible for an entire area of business processes affecting a large number of user groups. Your task is to lead a team into the standardization and continuous improvement of global processes in collaboration with markets and other business stakeholders. Defining best practices, success criteria and creating a culture of operational excellence are just a few of the key activities that will be expected from this role. Additionally you will be responsible for the strategic direction of the operations area as well as the implementation of the overarching group strategy within your area of responsibility.  



  1. Key Responsibilities  

Scope: Accountable for an entire area of business processes affecting a large user group 

  1. Process Definition & Documentation 

  • Lead the definition of processes with global and local departments. Ensure that these definitions will allow to leverage or build proper solutions with internal and external cooperation partners. 

  • Be the main process counterpart for strategic stakeholders concerning market roll-outs or new functionalities. 

  • Be accountable for the implementation of business processes in line with the DBC and overarching group strategy. 

  • Ensure that the processes within your scope of responsibility have a consistent integration to the adidas application landscape through internal and external interfaces. 

  • Ensure that defined processes are formalized and documented, providing transparency on current state and a solid foundation for evolution. 


  1. Continuous Improvement 

  • Ensure stable monitoring and continuous improvement processes are in place. Raise improvement opportunities and define respective solutions. 

  • Establish regular process reviews with all relevant stakeholders. Lead process reviews to collect appropriate feedback and define/enrich a backlog of improvements. 

  • Ensure change requests are conveyed for qualification, solution definition and realization. Support pre-qualification. Ensure process documentation reflects implemented changes. 


  1. Day-to-day Operations 

  • Ensure appropriate support to markets and agile teams on day-to-day issue resolution and operations is in place. 


  1. Best Practices 

  • Define standard best practices and control methods. 

  • Drive best practice communication and trainings throughout the organization. 


  1. People Management  

  • Build the appropriate structure to be able to manage the respective organization effectively, identify and develop the future talents and create realistic succession scenarios for key positions. 

  • Ensure appropriate leadership skills are present at every level by creating a motivational and supportive work environment in which employees are coached, trained and provided with career opportunities through development. 

  • Continuously monitor and evaluate team workload and organizational efficiency with the support of data and team feedback and make appropriate changes in order to meet business needs. 

  • Provide team members/direct reports with clear direction and targets that are aligned with business needs and DBC objectives. 



  1.  „If required“ Responsibilities 



  1. Key Relationships:  

  • DBC Senior Management 

  • Agile product teams 

  • Operations & Services Team 

  • Digital Analytics teams 

  • adidas Markets 

  • Global IT  

  • External vendors 



  1. Requirements 

  1. Education & Experience 

  • Ideally Master degree with focus on Business Administration, Communication or IT or related areas, or equivalent combination of education and experience 

  • 10+ years of experience in a Digital and/or eCommerce environment  

  • In-depth experience in respective domain (e.g. Payments, Consumer Engagement etc.) 

  • Experience in managing highly complex processes, involving multiple teams in different geographies 

  • Experience in product management and/or working using agile/SCRUM methodologies  

  • 3+ years of experience in leading a team 


  1. Soft-Skills 

  • Distinctive strategic mindset and ability to prioritize and delegate high numbers of tasks with varying workload and importance 

  • Ability to quickly adapt to changing business processes and business partners 

  • Excellent communication & negotiation skills, comfortable presenting complex topics to stakeholders at various organizational levels both in person and remotely 

  • Excellent people management skills are required 

  • Strong ability to develop influential and collaborative relationships with the Group 


  1. Hard-Skills 

  • Comfortable working with enterprise-level platforms and technologies 

  • Project management and project monitoring experience 

  • Knowledge of process optimization methodologies (LEAN, 6Sigma, etc…) is a plus 

  • Fluent English both verbally and written 

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title:  Director Digital Operations (Payments & Risk Management) (m/f/d)

Brand:  adidas
Location:  Amsterdam
TEAM:  Digital
State:  NH
Country/Region:  NL
Contract Type:  Full time
Number:  399148
Date:  Jan 13, 2022