Monitoring Command Center Director

Purpose & Overall Relevance for the Organization:

This Director will lead a Command Center located in Bogota that consists of a centralized group of trouble-shooters and service managemet together with product associated SREs and Operations that monitor the end2end flow of our digital products. This person will be in charge of  implementing, managing, and delivering IT services to meet the needs of the organization. It ensures that the appropriate mix of people, processes, and technology are in place to provide value.

 

Key Responsibilities:

 

Availability management

  • Provides advice, assistance and leadership associated with the planning, design and improvement of service and component availability, including the investigation of all breaches of availability targets and service non-availability, with the instigation of remedial activities.
  • Plans arrangements for disaster recovery together with supporting processes and manages the testing of such plans.

Service level management

  • Ensures that service delivery meets agreed service levels.
  • Diagnoses service delivery problems and initiates actions to maintain or improve levels of service.

Service acceptance

  • Engages with technical design and project managers or Project Management Office, to ensure correct products are produced, in a timely fashion.
  • Evaluates the quality of project outputs against agreed service acceptance criteria.

Release and deployment

  • Leads the assessment, analysis, planning and design of release packages, including assessment of risk.
  • Liaises with business and IT partners on release scheduling and communication of progress.
  • Conducts post release reviews.
  • Ensures release processes and procedures are applied and that releases can be rolled back as needed.
  • Identifies, evaluates, and manages the adoption of appropriate release and deployment tools, techniques, and processes (including automation).

 

Problem management

  • Ensures that appropriate action is taken to anticipate, investigate and resolve problems in systems and services.
  • Ensures that such problems are fully documented within the relevant reporting system(s).
  • Enables development of problem solutions.

Requisite Education and Experience / Minimum Qualifications:

  • Four-year college or university degree with focus on Business Administration or IT or related areas, or equivalent combination of education and experience
  • Proficient spoken and written command of English
  • At least 10 -year experience in IT
  • Desirable International Experience - ideally working abroad and mobile in leadership roles for multiple years and has functional/market experience in projects with a local/global perspective
  • Desirable: Technical knowledge or understanding of SRE and Devops methodologies

 

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title:  Monitoring Command Center Director

Brand:  adidas
Location:  Bogota
TEAM:  Global Operations
State:  DC
Country/Region:  CO
Contract Type:  Full time
Number:  491356
Date:  Jan 19, 2023