This role is to work in our incredible Flagship Store on Oxford Street on our busy mens floor! 

The adi family in our retail stores is the beating heart of this company. They are the first point of contact with our consumers and the face of the brand. Whether you work in one of our global offices, distribution centre, or in our retail store they all play an integral part in keeping the spirit of this company alive.

Everything we do is rooted in sports and our key values reflect this not only on the pitch but off the pitch too.

PURPOSE OF THE ROLE

• Ensuring KPIs for a defined area within a store are met or exceeded
• Coordinating team members to provide the best possible balance of service and operations, resulting in a leading
• shopping experience
• Supervising and coaching the team within a defined area of responsibility
• Assuming Flagship Manager responsibilities in the absence of the Flagship Manager

YOUR RESPONSIBILITIES:

• Allocates resources and organizes processes within his/her area of responsibility to drive efficiency and productivity in a variety of situations
• Has a working knowledge of the Retail KPIs and makes commercial decisions within his/her/their area of responsibility
• Tracks performance data for his/her area (e.g., best sellers, space allocation, etc.) and makes the necessary adjustments to drive productivity and efficiency
• Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model
• Ensures all store visits are managed professionally and confidently, utilizing all available resources
• Actively supervises and coordinates his/her/their team to ensure all customers receive the best service
• Understands customer expectations and coaches his/her/their team to meet or exceed them at all times
• Uses advanced Category expertise and enthusiasm for the Brand to drive sales and customer loyalty in his/her/their area of responsibility
• Guides and trains all team members within his/her area of responsibility on basic core and seasonal product knowledge
• Creates an appealing, easy-to-shop environment for customers by coordinating his/her/their team to consistently execute visual merchandising and housekeeping standards in his/her area of responsibility
• Maintains a safe shopping and working environment by ensuring the store‘s policies and procedures are complied with in his/her/their area of responsibility
• Ensures the product offer available to customers is maximized in his/her/their area of responsibility by coordinating product delivery from the stockroom to the floor and replenishment
• Supervises sales transactions are processed quickly and accurately while adhering to cash protection procedures
• Minimizes loss by implementing, monitoring, and tracking all loss prevention procedures within their area
• Supports the recruitment, onboarding, training, and development of the store team
• Coaches, motivates, and inspires individuals within his/her area of responsibility to maximize their performance
• Actively collaborates and shares best practices to drive store team performance
• Communicates a desire to learn and seizes all available opportunities to drive his/her/their development and increase performance (additions based on market needs)
• Is a role model of the brand values and attitude by actively engaging his/her/their team in fitness and sporting activities
• Executes all campaigns to a high level and ensures flawless Visual Merchandising standards at all times, working with the VM Champion responsible for his/her/their area
• Actively seek to improve and further customer interaction with the brand using the Net Promoter Score

KEY RELATIONSHIPS

• Customers
• Peers and Supervisor
• In-Store Operations
• Visual Merchandising Manager

IDEALLY, YOU WILL HAVE

• Minimum 2 years work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and comprehensive product, retail, and industry understanding, [as well as with first supervisor experience]
• Intermediate numeracy and literacy and advanced verbal communication skills