Operations Associate - Customer Service

Operations Associate- Customer Service


Purpose & Overall Relevance for the Organization:


This role in customer service (CS) team is responsible to follow & execute relevant processes and practices for to meet team’s targets & timelines.


Key Responsibilities:

  • Proforma invoice creation / PI sharing
    • Tracking of inbounds against seasonal pre-order for DPC partners on a daily/weekly basis .
    • Generate proforma invoice (PIs) for all the digital partners on a frequently basis. Wherever applicable,
      • Upload PIs in DPC partner’s portal for timely execution of seasonal pre-orders.
      • sharing excel PIs with respective DPC partners.


  • PO download, consolidation & execution tracking
    • Download & consolidate issued POs in PDF & Excel format for billing.
    • As a key person, this role must work very closely with PO execution team of Customer Service to execute POs for all DPC partners.


  • Sharing digital invoice & shipping information
    • Timely uploading of digital invoices in partner portal for revenue recognition. E.g. VCW for CB, VC for FK etc.
    • Uploading of shipping information i.e. ASN (Advance shipment note) details for all the DPC partners to secure shipment deliveries.
    • Sharing PDF invoices with all the partner on request basis or as a part of Delivery process.




•    None


Knowledge, Skills, and Abilities: 

•    Good IT skills (Word, Outlook, Excel, PowerPoint)
•    Good numeracy, literacy, verbal, and written communication skills



Requisite Education and Experience / Minimum Qualifications: 

•    Functional:  3-5 years in retail industry
•    Industry knowledge for digital business: ideally in apparel/fashion/shoes 

•    Graduation from Government approved university


adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title:  Operations Associate - Customer Service

Brand:  adidas
Location:  Gurgaon
TEAM:  Sales
State:  HR
Country/Region:  IN
Contract Type:  Full time
Number:  511305
Date:  May 14, 2024