Senior Operations Specialist


Senior Operations Specialist



Area:                                                                                      adidas Tech

Subsidiary/Country:                                                              India

Location:                                                                                Gurgaon


Number of Personnel Managed:                                  see most recent Org Chart

Cost Center/Budget and/or Revenue Responsibility:         tbd



Purpose & Overall Relevance for the Organization:



The aim of the role is to implement, deliver and optimize IT Operations, through our defined Products, to achieve the vision of adidas. It ensures the appropriate mix of processes, and technologies are in place to provide business value.


Key Responsibilities:


Service Management

  • Drive operations excellence through quality service delivery, resilience, security and processes. Ensure its measurement via KPI.
  • Build, ensure adherence to best practices, like ITIL or Agile Methodology and tailor them to our needs. It includes, but not limited to: Monitoring and Event Management, Availability Management, Capacity & Performance Management, Incident Management, Service Request Management, Problem Management, Knowledge Management, Risk Management, Change Management, Release & Deploy Management.
  • Lead or support special event execution, such as end of year sales events, cyberweek, Black Friday


Specialist advice

    • Actively maintains knowledge in one or more identifiable specializations.
    • Provides detailed and specific advice in their specialist area(s).
    • Supports and promotes the development and sharing of specialist knowledge within the team.
    • Collaborates with other specialists, where appropriate, to ensure advice given is appropriate to the needs of the organization

Help external partners to resolve complex issues (wherever applicable)

Product Led collaboration

  • Provide visibility on operational value created by the Product, back to the business stakeholders and Product team
  • Assess impact & highlight risk of changes to the Operations



  • Lead or participate in operational changes. e.g. : system upgrades, security fix, performance or reliability improvement
  • Use your business process and technical knowledge to propose best solution to a problem
  • Lead or contribute to continuous improvement for the operations
  • Carry out regular solution and system health check and performance management initiatives to keep the systems stable
  • Identify areas of improvement to keep production incidents (BVI) well within the agreed number e.g. shift left, automation, proactive problem ticket management


Stakeholder Management

  • You or your team are expected to bring technical Operations experience into the Product teams
  • Challenge and propose improvements to the system architectureAlign timeline, dependencies and quality control with Product Tech stakeholders
  • Openly communicate with business stakeholders on on-going issues and their mitigation
  • Build a productive relationship with partners and suppliers
  • Foster a collaboration relationship with co-dependent teams


If required: People Management / Resource Management


  • Input on hiring and transition decisions (wherever applicable)


  • Allocates the different work to the respective employees considering experience, complexity, workload and organizational efficiency
  • Continuously monitors and evaluates team workload and organizational efficiency with the support of Tech systems, data and analysis and team feedback and makes appropriate changes to meet business needs.
  • Provides team members/direct reports with clear direction and targets that are aligned with business needs and Tech objectives


Key Skills

  • Process mindset
  • Problem solving aptitude
  • Handle conflictual situation positively
  • Resilient to stressful situation
  • Strong data driven decision making
  • Risk awareness and judgement
  • Solution architecture and integration overview


Key Relationships:


  • Tech Lead & product team (consultants, project managers)



  • Respective Product Owner within the defined Product Areas together with relevant stakeholders.
  • Suppliers



Requisite Education and Experience / Minimum Qualifications:


  • University Degree or comparable education
  • 3-5 years’ experience in application operations and software development
  • Proficient spoken and written command of English
  • ITIL and DevOps framework experience
  • SAC Planning & Reporting, Security, Data Actions, Calendar
  • BW4Hana basic modelling
  • Java programming language + Web services
  • Used/configured monitoring tools
  • SQL + CI/CD
  • Docker/Kubernetes/AWS knowledge

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title:  Senior Operations Specialist

Brand:  adidas
Location:  Gurgaon
TEAM:  Global Operations
State:  HR
Country/Region:  IN
Contract Type:  Full time
Number:  505153
Date:  Feb 11, 2024