PURPOSE

This role manages the design, delivery, implementation and measurement of trainer-led capability programs for retail with District Managers, Store Managers and Retail Trainers as primary audiences. This role also leads the team developing initiatives to further build the Selling & Service capabilities in adidas retail stores globally.  

KEY ACCOUNTABILITIES

• Design and implement trainer-led learning programs in close collaboration with the Delivery & Implementation lead and other Global Sales Academy (GSA) work streams
• Collaborate with internal Subject Matter Experts (SMEs) and external agencies for program design, delivery and content development
• Project manage the creation and realization of Retail Capability programs and initiatives for specific audiences from learning needs analysis to content design to test/pilot and implementation in defined markets
• Implement and continuously review a sustainable and complete framework to measure the success of the trainer-led Retail Capability programs in all markets
• Act as the lead point of contact within global retail on all topics related to trainer-led capability programs for retail audiences
• Drive the development of new concepts and ideas which support the ongoing capability development of retail audiences
• Be an agent of change for building a culture of feedback and coaching across all retail markets
• Ensure programs are designed and targeted at knowledge, skills and mindset as defined within adidas retail competency framework
• Manage communication, logistics and administration requirements of trainer-led programs 
• Define and apply success criteria and learning measurement KPIs for retail capability programs
• Build and maintain a solid working relationship with Global and Market Retail Operations and key stakeholders
• Work towards increased relevancy and effectiveness of learning programs content with market training teams
• Support markets in program implementation to ensure success criteria are met
• Facilitate a culture of sharing and adopting global best practices across all markets
• Lead planning the annual retail capabilities program pipeline to ensure timely and balanced implementation across our own retail stores and where relevant franchise stores
• Manage the annual working budget for the workstream
• Support the GSA team with internal tasks as required.

KEY RELATIONSHIPS

• Global: Global Retail organization (Sales Academy, Retail Operations, Visual Merchandising, Human Resources), Business Units, Talent Team
• Markets: All Training functions, Retail Operations, District Managers, Store leadership

KNOWLEDGE, SKILLS AND ABILITIES

• Solid understanding of adult learning principles
• Solid understanding of learning design methodologies
• Ability to create compelling, relevant and interactive learning programs
• Strong training delivery and facilitation skills, both virtual and in-person
• Strong listening and questioning skills
• Coaching and mentoring skills
• Ability to build strong working relationships with stakeholders and customers
• Planning and project management skills
• Advanced skills in MS Office, Communication (MS TEAMS) and Virtual Training (ZOOM) platforms
• Fluent in English, additional language is an advantage

QUALIFICATIONS

• Bachelor’s Degree or equivalent
• 3+ years in a retail store leadership role with experience in leading store teams and managing store performance
• 5+ years retail training experience, preferably in the apparel / retail industry
• 3+ years of experience in learning program delivery and implementation
• 3+ years of experience in learning program design
• Accreditation / certification as Learning & Development professional preferred
• Professional experience with coaching and mentoring within a matrix organization
• Professional experience in a multi-national business environment an advantage
• Experience in virtual classroom training delivery is required
• Exposure to retail industry in Asia Pacific, EMEA or North America an advantage
• Event management skills are an advantage