Purpose & Overall Relevance for the Organization:

The role builds, operates and improves commonly required capabilities to manage and secure our Apple Mac, iPhone and iPad devices in a modern way. Supports and consults business IT teams about the usage of these platform(s) and services to focus on delivering value at high speed.

Key Responsibilities:

Technologies

• macOS System Administration
• Mobile Device Management
• Jamf Pro
• BitBucket, Jira, Confluence
• Microsoft Power Platform
• Azure Automation and Active Directory

Specialist advice

• Actively maintains recognised expert level knowledge in one or more identifiable specialisms.
• Provides definitive and expert advice in their specialist area(s).
• Oversees the provision of specialist advice by others, consolidates expertise from multiple sources, including third party experts, to provide coherent advice to further organisational objectives.
• Supports and promotes the development and sharing of specialist knowledge within the organisation.

Emerging technology monitoring

• Supports monitoring of the external environment and assessment of emerging technologies to evaluate the potential impacts, threats, and opportunities to the organization.
• Contributes to the creation of reports, technology road mapping and the sharing of knowledge and insights.

Programming/software development

• Designs, codes, verifies, tests, documents, amends, and refactors complex programs/scripts and integration software services.
• Contributes to selection of the software development approach for projects, selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches.

• Applies agreed standards and tools, to achieve well-engineered outcomes.
• Participates in reviews of own work and leads reviews of colleagues' work.

System design

• Designs components using appropriate modelling techniques following agreed architectures, design standards, patterns, and methodology.
• Identifies and evaluates alternative design options and trade-offs.
• Creates multiple design views to address the concerns of the different stakeholders of the architecture and to handle both functional and non-functional requirements.
• Models, simulates, or prototypes the behaviour of proposed systems components to enable approval by stakeholders.
• Produces detailed design specification to form the basis for construction of systems.
• Reviews, verifies, and improves own designs against specifications.

Database design

• Develops and maintains specialist knowledge of database and data warehouse concepts, design principles, architectures, software, and facilities.
• Assesses proposed changes to object/data structures, to evaluate alternative options.
• Implements physical database designs to support transactional data requirements for performance and availability.
• Implements data warehouse designs that support demands for business intelligence and data analytics.

Testing

• Accepts responsibility for creation of test cases using own in-depth technical analysis of both functional and non-functional specifications (such as reliability, efficiency, usability, maintainability, and portability).
• Creates traceability records, from test cases back to requirements.
• Produces test scripts, materials, and regression test packs to test new and amended software or services.
• Specifies requirements for environment, data, resources, and tools.
• Interprets, executes, and documents complex test scripts using agreed methods and standards.
• Records and analyses actions and results and maintains a defect register.
• Reviews test results and modifies tests if necessary.
• Provides reports on progress, anomalies, risks, and issues associated with the overall project.
• Reports on system quality and collects metrics on test cases.
• Provides specialist advice to support others.

Systems integration and build

• Provides technical expertise to enable the configuration of software, other system components and equipment for systems testing.
• Collaborates with technical teams to develop and agree system integration plans and report on progress.
• Defines complex/new integration builds.
• Ensures that integration test environments are correctly configured.
• Designs, performs, and reports results of tests of the integration build.
• Identifies and documents system integration components for recording in the configuration management system.
• Recommends and implements improvements to processes and tools.

Porting/software configuration

• Configures software and equipment and tests platform-specific versions of one or more software products.
• Reports the outcome of testing and identifies potential improvements to the process and to the software products according to agreed designs and standards.

Availability management

• Contributes to the availability management process and its operation and performs defined availability management tasks.
• Analyses service and component availability, reliability, maintainability, and serviceability.
• Ensures that services and components meet and continue to meet all their agreed performance targets and service levels.
• Implements arrangements for disaster recovery and documents recovery procedures.
• Conducts testing of recovery procedures.

Service level management

• Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
• Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.

Release and deployment

• Assesses and analyses release components. Provides input to scheduling.
• Carries out the builds and tests in coordination with testers and component specialists maintaining and administering the tools and methods – manual or automatic - and ensuring, where possible, information exchange with configuration management.
• Ensures release processes and procedures are maintained.

Capacity management

• Monitors service component capacity and initiates actions to resolve any shortfalls according to agreed procedures.
• Applies techniques to control the demand upon a particular resource or service.
• Contributes to capacity modelling and planning.
• Supports the design of service component capacity.

Relationship management

• Implements stakeholder engagement/communications plan.
• Deals with problems and issues, managing resolutions, corrective actions, lessons learned and the collection and dissemination of relevant information.
• Collects and uses feedback from customers and stakeholders to help measure effectiveness of stakeholder management.
• Helps develop and enhance customer and stakeholder relationships.

Key Relationships:

• Global IT
• Respective business function (GOPS, Finance, HR, Brand Marketing, Wholesale/Retail)
• HR Management
• Controlling

Requisite Education and Experience / Minimum Qualifications:

• Four-year college or university degree with focus on Business Administration or IT or related areas, or equivalent combination of education and experience
• Proficient spoken and written command of English
• At least 7-year experience in IT
• 5 years of experience in relevant area
• 2 years of experience in team management
• Strong understanding & knowledge of regional and global market landscape and the respective customer 
• Managed critical elements and cross functional and regional projects