Infrastructure / IT Helpdesk (Temp 5 Month Contract)


This role will cover and support 2 locations:
Head Office 
1.  Day to day Support
2.  Provide customer service in person, via phone and email as appropriate
3.  Resolve helpdesk issues including troubleshooting hardware and software issues
4.  Monitoring of incidents tickets in the ticketing systems. Highlight and follow up with relevant IT teams
5.  Client Machine support and management (Corporate Phone device, Dell standard device, MFP)
6.  Coordinate end users communications for IT related matters (outages and advisory)
7.  Applications (e.g. O365, Skype meeting)

Server Room Management
1.  Server/ Network/connectivity/Security/Telephony IPT / etc  which are Level 2 Infrastructure onsite support
       -   Infrastructure related outage coordination and management


Off Site Support
Retail Support in the stores
1.  Directly Coordinate with the store incharge on specific infrastructure concerns or incidents
2.  Retail Store Network Management and Deployment, Store Renovation and Closure Related tasks
3.  Back Office Server, Client machines, Foot Traffic connectivity support and management
4.  Infrastructure related outage coordination and management


Other Tasks:
1.  Work on and complete the assigned project
2.  Documentation
3.  Hardware audit
4.  Vendor coordination
5.  Quotation preparation
6.  IT Asset Management for IT hardware items


1.  Liaison between local users and business solution team and regional/global IT team
2.  Global vendor and partner coordination (e.g. Singtel, AT&T, coordination) 
3.  Support on IT Services Management Plan, Audit and other global compliance


1.  Bachelor's Degree in Information Technology or equivalent
2.  At least 2 years work experience as a Desktop Engineer or IT related role
3.  Candidate should have good English Communication skills
4.  Knowledge in Microsoft Office 2010 to Office 365,  Microsoft Dynamic NAV, Windows 7,  Windows 8, Windows 10
5.  Has experience providing remote desktop support, setup and administration of POS system
6.  Candidate should be open to work on a 5 month contract
7.  Candidate should be able to start ASAP

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title:  Infrastructure / IT Helpdesk (Temp 5 Month Contract)

Brand:  adidas
Location:  Ho Chi Minh City
TEAM:  Information Technology
State:  65
Country/Region:  VN
Contract Type:  Temp
Number:  292449
Date:  Jan 13, 2021