Senior Specialist, Workplace Management 

Purpose & Overall Relevance for the Organisation:

To support Workplaces with all related tasks and projects and to ensure that all Workplace and reception duties are fulfilled in a professional and efficient manner.

Key Responsibilities may include:

• Plan, organise and monitor assigned operational processes (includes but not limited to switchboard management, incoming couriers and distribution, guest and visitor arrangement, workplace housekeeping, pest management, etc).
• Ensure high level of hospitality and all service-related qualities, policies, standards and processes to achieve maximum customer satisfaction  as per adidas culture
• Oversee Health and Safety aspects within the office
• Managing and maintain relationship with landlord for topics related with building, maintenance and preventive maintenance, housekeeping for public area, etc
• To support with projects and events in coordination with the Human Resources Manager
• Liaising with third party vendors on office maintenance and preparing the necessary reports
• Supporting company’s sustainability agenda / Green company process in the office in line with global processes and targets
• Responsible for purchasing and managing office supplies and refreshments
• Responsible for all screen displays and ensure the alignment with brand team when required

Key Relationships:

• Global:
• Regional:
• Local:         All departments.

KPIs:

• Operational fulfilment
• Service Support to all employees in terms of availability and flexibility.
• Number of complaints.
• Timely follow up on tasks.

Knowledge, Skills and Abilities:

• Good spoken and written English
• Effective verbal and listening communications skills
• MS Office expertise
• Multi-cultural understanding
• High level of customer service skills
• Multi-tasking and Time Management skills

Requisite Education and Experience / Minimum Qualifications:

• Diploma or University Degree in any background
• Minimum 4 years experience years as General Affair / Building / Office Administration with a strong sense of customer service and satisfaction