Manager, eCommerce Operations (12 month Fixed Term Contract)

Please note applicants must have legal rights to work in Australia. No Relocation or Visa support is offered for this role.





The Manager eCom Operations will address the adidas consumer experience on eCommerce properties and ensure that the most comprehensive experience is delivered to visitors. This role is primarily responsible for the consumer journey, platform operations, site merchandising and conversion driving efforts for the adidas AU and NZ sites, apps and 3rd party platforms/marketplaces selling adidas. 

This person will work in a cross-functional environment with a focus on customer service, 3PL and eCom payment to deliver an industry leading experience. This will be achieved with a primary focus on managing the on-site merchandising and other tools of the adidas eCommerce platform and the supporting infrastructure both on and offsite. 

Additionally, the Manager eCommerce Operations plays a key role in supporting the daily and monthly sales forecasting and re-forecasting process.


Key Accountabilities:


•    A constant improvement of site usability in order to drive revenue and site performance i.e. through conversion strategies and insights and optimization of site. 
•    Drive local and global demand management process
•    Support testing of systems as required for maintenance and development purposes and resolution of technical issues with support of the eCommerce Operations team
•    Use of business insights to drive best practice and market trends and implementation of recommendations driven from these insights.
•    Foster an effective working relationship with all internal departments and external eCommerce service providers  
•    Ownership of Pre-Season on-site merchandising activities and In-Season on-site merchandising activities with support of the eCommerce Operations team
•    Establish Pacific specific functionality requirements to support development of roadmap and provide input into roadmap on these topics with a focus on optimization
•    Drive daily forecasting and play a key role in the monthly forecasting process
•    Liaise with Supply Chain, Consumer Service and Marketing on a regular basis to optimise BAU operations and plan for seasonal peaks 
•    Other duties, as required


Knowledge Skills and Abilities:

  • •    A high degree of computer competency; in particular the ability to work in numerous applications at one time and correlate information from one application to the next including a basic understanding of different file formats.
    •    Experience with CMS and OMS systems, a fundamental understanding of interface files and systems architecture commonly used in eCommerce operations
    •    A clear understanding of business levers which impact eCommerce commercial success, conversion rate, traffic, average order value and how to positively impact each of these 
    •    The candidate must be self-directed, have strong influencing skills and is able to work in a highly flexible and informally structured environment. 
    •    Exemplary multi-tasking and time management skills are a necessity
    •    Strong planning skills are fundamental
    •    Team management experience
    •    An excellent command of the English language, both oral and written, and the ability to effectively communicate and positively influence both internal and external stakeholders.
    •    A clear understanding of best-in-class consumer/visitor experience in the modern digital world, a continually evolving perspective on the optimal consumer journey. 
    •    A sound understanding of current and emerging eCommerce technologies and their on-site application 
    •    Experience working with OMS like SAP AFS
    •    High proficiency of Windows applications, especially Excel and PowerPoint is expected
    •    Intermediate experience with major analytics platforms (e.g. Google Analytics, Adobe Analytics/Omniture



•    College or University degree
•    Working knowledge of the apparel and / or sports industry an asset
•    A minimum of 3 years’ experience working in a major eCommerce or digital marketing organization 
•    At least 1-2 years’ experience working on site optimization, enhancement or merchandising 


What’s on offer?

A competitive base salary, bonus scheme and adidas employee benefits are also on offer to the successful candidate.


How do I apply?

  • Press the "Apply" button and follow the instructions
  • You will be required to fill out the online applications forms, and attach a copy of your resume and cover letter which addresses all above candidate requirements
  • Applications which do not attach a cover letter which addresses the job requirements specific to adidas will not be considered.
  • Applications will only be accepted through the steps above
  • Please note that due to the high volume of applications adidas receives, we will be unable to respond to all individual inquiries.


About adidas

adidas Jobs http://adidas-group.jobs/

Linkedin http://bit.ly/futureofsport

Twitter http://twitter.com/adidasgroupjobs

Facebook http://www.facebook.com/futuretalents




Please note applicants must have permanent legal rights to work in Australia. No Relocation or Visa support is offered for this role.

Please note part of adidas Pacific’s recruitment process will require external candidates to consent to a pre-employment criminal history check

Note to agencies: adidas Pacific does not accept any unsolicited calls or resumes from headhunters, executive recruiters, or other staffing or recruitment agencies. Please do not submit or forward any resumes, CVs or profiles to the adidas careers portal, nor to any adidas personnel. adidas will not pay any fees relating to unsolicited resumes.


adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title:  Manager, eCommerce Operations (12 month Fixed Term Contract)

Brand:  adidas
Location:  Melbourne
TEAM:  Digital
State:  VIC
Country/Region:  AU
Contract Type:  Full time
Number:  210748