Manager Digital Experience Optimization

Purpose & Overall Relevance for the Organization:

Working within the Consumer Experience Management Team, you’ll be responsible for facilitating easy product finding through the on-site search experience on adidas and reebok and make sure we are differentiating ourselves against the competition in our execution and usage.

Our goal is to evolve the consumer experience so that when a consumer leaves this touch point, we not only meet their expectations, but exceed them - this role is key for delivering on this goal. 


Key Responsibilities:

  • Contribute to the experience optimization team and execution of on-site search experience on adidas.com and reebok.com
  • Input local insight and identify opportunities to influence the digital experience optimisation strategy.
  • Perform A/B test for optimizing on-site search and experiences to improve the browsing experience for our consumers
  • Manage operational stability, ensuring all platforms are working as expected, and drive resolution with relevant parties where needed
  • Analyze and communicate out monthly product trends and performance to a wider stakeholder group. 
  • Establish an evaluation framework for regularly getting consumer feedback in order to flag business opportunities.
  • Utilize consumer feedback to help shape our requirements and execute against them


Key Relationships:

  • Site Merchandise & Category Managers
  • Marketing Activation
  • CRM & Customer Service
  • Web Analytics
  • Site Operations
  • Global Digital Brand Commerce Org (DBC)
  • Product andConsumer Experience Team


Knowledge, Skills and Abilities:

  • Entrepreneurial mindset. You should know how to balance brand position and drive business.
  • Data driven mindset. Numbers should be what drive our business and your decision-making
  • Excellent English verbal and written communication skills, with the ability to communicate effectively across organization functions.
  • Excellent time management and organizational skills – balancing last minute requests and regular work
  • Strong planning skills and ability to document processes
  • Understanding of analytics software such as Adobe Analytics and technical capabilities on the browser / server side would be beneficial.
  • Proven leadership and managerial skills.
  • Fluent English


Requisite Education and Experience / Minimum Qualifications:

• 3+ years of relevant experience in e-commerce.

• BA / BS in Merchandising, Accounting, Finance, Business, or related field

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title:  Manager Digital Experience Optimization

Brand:  adidas
Location:  Amsterdam
TEAM:  Digital
Country/Region:  NL
Contract Type:  Full time
Number:  215108