Manager Digital Omni Operations

Purpose & Overall Relevance for the Organization:

This role is responsible for supporting the success of the Omnichannel operations team, focusing on the execution of efficient operations fulfillment services active in EU market. With a strong focus on driving collaboration across many functions, this role is important to the overall success of the European market business by maximizing the efficient operation across the entire order cycle.

Three main streams in the scope of the role:

  • Execution of efficient omnichannel operations. Fulfillment of orders against established KPIs, performance of end-to-end fulfillment chain
  • Support the wider Operations team to ensure omnichannel business growth, net sales target achievement, smooth operations and overall team success
  • Driving operational excellence initiatives – constant improvement of service levels and consumer experience from omni services

You will closely together with the many internal and external stakeholders where system knowledge, consumer understanding, process thinking and clear communication & structure come all together.


Key Responsibilities:

  • Track e2e order lifecycle to ensure seamless consumer experience, following up on exceptions as identified
  • In close collaboration with stakeholders (SCM, Retail, IT, Finance) analyze performance gaps, root causes, initiate right actions to improve
  • Ensuring with key stakeholders of flawless, timely execution of defined actions, system enhancements, new services implementation etc. escalate where needed
  • Plan and implement cross functional improvement projects to enhance operational efficiency and cost effectiveness of the e2e process
  • Support specific projects undertaken within OMNI through data gathering, analysis, report development, presentations
  • Provide regular updates to wider operations team on SLA achievement and KPIs,
  • Develop new analytical reports, dashboards, operational and financial reporting


Key Relationships:

  • Retail, Transport, Warehouse Teams
  • eCom WE OPS, CC, CX, Analytics, Partner Program
  • Global IT
  • Global Demand Management


Knowledge, Skills and Abilities:

  • A can-do attitude and still high attention to detail
  • Outstanding problem solving skills - able to identify, analyze, and propose solutions to various technical and business issues
  • A star in prioritizing based on business and operational impact.
  • Extremely organized and stay cool in a fast-paced, deadline-driven environment
  • Strong communication skills - able to work together with various stakeholders
  • Adopting, open and learning mindset
  • Understanding of processes taking place on the interface of business and IT
    Requisite Education and Experience / Minimum Qualifications:
  • Fully graduated with a Bachelor or Master degree in the area of Business, Digital Marketing,  eCommerce
  • Working experience (3-5 years)
  • Applied to EU citizens only due to work permit regulations
  • Experience with SCM/IT omni operations is a plus
  • Experience in retail is a plus

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title:  Manager Digital Omni Operations

Brand:  adidas
Location:  Amsterdam
TEAM:  Digital
State:  NH
Country/Region:  NL
Contract Type:  Full time
Number:  240592