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Manager Operations (e- Payments)

General Purpose

You are responsible for specific business processes affecting user groups. Your task is to drive standardization and continuous improvement of assigned processes in collaboration with markets and other business stakeholders. Driving best practices, success criteria and contributing to a culture of operational excellence are just a few of the key activities that will be expected from this role. Additionally, you will be the key interface for local business stakeholders and markets affected by the processes within your area of responsibility.

 

Key Responsibilities

  • Define processes with global and local departments that will allow to leverage or build proper solutions with internal and external cooperation partners.

  • Be the main process counterpart for local stakeholders concerning market roll-outs or new functionalities in your area of responsibility.

  • Align processes within your scope of responsibility to the adidas application landscape through consistent integration via internal and external interfaces.

  • Monitor and analyze respective processes continuously.

  • Conduct process reviews involving all relevant stakeholders to collect appropriate feedback and define/enrich a backlog of improvements.

  • Function as a main counterpart for the Markets, Agile check out team and IT for daily operational Payment topics and to handle them in given timelines.

  • Support markets with day to day payment issue resolution.

 

 

Requirements

  • Degree on Business Administration, Communication or IT or related areas, or equivalent.

  • 5+ years of experience in a Digital and/or eCommerce environment.

  • Advanced knowledge in respective domain (e.g. Payments, Consumer Engagement etc.)

  • Experience in product management and using agile methodologies.

  • Comfortable working with enterprise-level platforms and technologies.

  • Fluent English both verbally and written.

  • Experience in platforms and payment methods.

  • Knowledge of risk and fraud, integration of payment methods with information systems.

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title:  Manager Operations (e- Payments)

Brand:  adidas
Location:  Bogota
TEAM:  Digital
State:  CUN
Country/Region:  CO
Contract Type:  Full time
Number:  338089
Date:  Jun 10, 2021