Manager ePayment Operations

At adidas our love of sport drives who we are and what we do. But just as a ball is more than leather and thread, and a shoe more than padding and plastic, we are bigger than our products. We don’t just work to create faster shoes and lighter fabrics: We strive to help athletes everywhere perform their best. We believe that it’s hard work inventing the future of sport, and that’s why we love it; that’s when you push your limits, you make it possible for others to push theirs. 


eCommerce has seen tremendous growth over the last years and is fully on track to continue achieving its targets. A key lever to enable the future growth plans are excellent operational processes. And that is where you come in. Because in this role, together with your team of Payment Specialists, you will be the key driver to establish a best in class payment landscape and solid risk management tools that help protect our eCommerce business from fraudulent transactions.


Key Responsibilities:


  • Accountable for the monitoring of payment transactions, issue resolution and escalation management
  • Ownership of management reporting on payment KPI health
  • Manage a department of 4 team members and provide clear direction and targets that are aligned with business needs and management goals
  • Represent market demand for payment and risk management with Global Product Ownership, IT Solutions and Analytics. Drive prioritization and implementation of demands to achieve maximum business impact and efficiency
  • Establish innovative market trends and latest technological developments
  • Define optimization and rollout requirements / success criteria for new payment products and services to ensure best fit for business need and fraud protection
  • Assess the existing payment and risk management systems / processes to identify vulnerabilities and drive improvements
  • Be the main counterpart for Global Payment, Consumer Service and Finance for day-to-day operations and oversee execution with quality and in given timelines
  • Responsible for budget management of all external payment service providers

Knowledge, Skills and Abilities:

  • Deep understanding of payment platforms and interfaces and eCommerce finance
  • Strong project management skillset
  • Extensive analytical skills
  • Proven negotiation skills
  • Highly developed interpersonal and communication skills
  • Ability to construct business reports based on complex payment topics
  • People management experience
  • Fluent in English, spoken and written


Requisite Education and Experience / Minimum Qualifications:


  • University degree in statistics, mathematics, finance, business administration, economics, information technology or similar discipline
  • 5 years of experience in an online consumer-facing high-transaction environment
  • At least 2 years of experience in eCommerce Payment and Risk Management


adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title:  Manager ePayment Operations

Brand:  adidas
Location:  Amsterdam
TEAM:  Digital
State:  NH
Country/Region:  NL
Contract Type:  Full time
Number:  227969