Purpose & Overall Relevance for the Organization:

To deliver world class service to an assigned customer base, working in partnership with the sales organization and key departments across Western Europe in order to achieve the company strategic business plan.

Key Responsibilities:  

Additional duties from AO Specialist

• Take full ownership and responsibility for specific analytical based tasks for your team and, at times, for the wider team(s)
• In consultation with the Senior Key Account Managers review customer requirements to define the respective service level in line with current business strategy.
• Drive internal adidas collaboration (e.g. CF/Distribution Centres) to improve processes.
• Support in projects and workshops with a view to achieving departmental goals.
• Support the wider team with account queries, assisting your manager to achieve an even distribution of workload.
• In the absence of AO Manager be prepared to deputise and be point of contact for the team.
• Be a confident, positive and driven member of the team, ensuring you contribute to a high-performance culture in the team and department.
• Actively challenge working methods and practices. Propose and implement and review practical solutions.
   
   
• Be an expert, in all operational and commercial areas, for you wholesale account ensuring excellent customer service is delivered at all times.
• Build and maintain strong relationships with our internal and external partners
• Collaborate with our wholesale accounts and internal partners to ensure excellent order book management from order book reconciliation through to invoice
• Produce, analyse and interpret data and reports in line with business requirements and external customer expectations
• Manage day to day customer service activities with the aim to fulfil customer requests, resolve queries and provide creative solutions   
• Work with supply chain to ensure specific customer requirements are met
• Maximise additional business opportunities by working with sales managers and customers
• Follow agreed procedures and standards, ensuring all documentation is maintained for all new and existing processes
• Ensure full understanding and adherence to all procedures within own account base that are outside of usual process.
• Where appropriate, play an integral role in ensuring launch sensitive product is delivered on time, working cross functionally to track product and ensure key deadlines are met
• Where appropriate, look to create cost and time efficiencies by creating direct shipments to your customer base
• Support sales in the monthly forecasting process
• Act as departmental champion for assigned tasks/objectives, updating the wider team as required
• Support the implementation of key business initiatives and provide feedback for further development
• Help to induct new starters to the team also supporting your team and the wider team with system and process queries
• Strive to exceed all performance objectives and take ownership of your own personal development
• Maintain an up to date knowledge of relevant products, technologies and processes 
• Where applicable manage an individual holding regular “Touch Bases” in line with #MyBest and ensure they are working in line with their job description.

Key Relationships:

• Customers
• Wider Account Operations team
• Sales team
• Supply chain teams (local and European)
• Credit management team
• External – 3rd Parties
• Marketing
• Merchandising
• IT

Requisite Knowledge, Skills and Abilities:

• A strong Customer Service focus
• A high level of problem-solving ability
• Highly developed orgnisational and time management skills

• Superior attention to detail and accuracy
• Excellent communication skills and a proven ability to develop long lasting relationships with our key stakeholders
• Ability to contribute to a team environment where performance is measured
• Experience in working under pressure to meet deadlines and conflicting priorities
• Strong Microsoft Office skills are essential and experience using SAP is desirable
• A flexible and mature approach is imperative
   
  Requisite Competencies:

• Analytical Skills
• Detail Orientation
• Functional/Technical
• Problem solving
• Influence
• Play to Win
• Initiative
• Communication

Requisite Education and Experience / Minimum Qualifications:

• GCSE or equivalent level of education – Maths and English
• Proven experience and success in a role involving direct interaction with external or internal customers