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Operations Team Leader, adidas, Tottenham Factory Outlet

PURPOSE & IMPACT ON ORGANIZATION

Contributes to meeting or exceeding store sales and KPI targets by:

  • To undertake and control Store Operations Manual (SOM) administration duties for the Store.
  • Managing and leading all operational processes within the store to provide effective and efficient back-office operations.

 

KEY RESPONSIBILITIES:

  • Has a working knowledge of the Profit and Loss Statement and the store KPIs and makes decisions based on sound financial judgment
  • Understand the behavior and patterns of the store’s operations.
  • Actively monitors all back office and front of house interaction and processes in order to drive improvement and offer streamlined service as a business partner.
  • Leads by example and ensures highly visible and effective management at all times of their team, supporting line managers and commercial managers as necessary.
  • Are a role model for” operational excellence”, by utilizing the SOM and other enablers
  • Consistently achieves a score of greater than 95% for all SOM and Risk Assessment Audits, and achieves/exceeds store shrink target set by Western Europe
  • Ensures all internal and external store visitors are managed professionally and confidently, utilizing all available resources
  • Actively supervises and coordinates the external security companies responsible for the safety of the store, ensuring full use of resources available such as CCTV and local Police radio
  • Has a good knowledge of operational challenges in store and coaches other managers to meet or exceed them at all times
  • Minimizes overall store Shrink encompassing (Cash, Stock and overall Cost) to actively cut cost and reduce loss
  • Maintains a safe shopping and working environment by ensuring full compliance for store policy and procedure, reporting any breaches to HR and Senior Store Manager
  • Ensures stockroom standards best practice is maintained at all times ensures direct reports remain compliant
  • Is aware of KPI targets and actively works to meet or exceed these by using all the resources available in the Store
  • To ensure the accurate training and compliance of all SOM processes to the specified area to company standard
  • Complies with store policies and procedures to maintain a safe working environment in all aspects of the role including Health and Safety
  • Guides and trains selected members of the store team on basic SOM processes and behaviors
  • Collaborates productively and respectfully with team members to meet or exceed company goals
  • Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance
  • Leads own team in their own areas by being an example of good practice for departments of responsibility

 

KEY RELATIONSHIPS

  • Profit Protection
  • Store Management
  • Customers
  • Peers

 

KNOWLEDGE, CAPABILITIES, AND EXPERIENCE

  • Fine-tunes communication techniques to provide advanced level service to internal customers
  • Flexibly adapts the approach to accommodate the needs of multiple internal customers at the same time
  • Deals professionally with difficult internal customer situations
  • Uses retail and commercial expertise to drive overall store compliance
  • Supports teammates by actively helping to train and support.
  • Is thorough and detail-oriented in maintaining SOM standards (additions based on market needs)

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title:  Operations Team Leader, adidas, Tottenham Factory Outlet

Brand:  adidas
Location:  London
TEAM:  Retail (Back Office)
State:  LND
Country/Region:  GB
Contract Type:  Full time
Number:  396610
Date:  Nov 23, 2021