Operations Team Leader, adidas Factory Outlet, Croydon


Contributes to meeting or exceeding store sales and KPI targets by:

  •  To undertake and control all HR and Store Operations Manuel (SOM) administration and Recruitment duties for the White City Store.
  • Managing and leading all operational processes within the store to provide effective and efficient back office operations incorporating; training functions, HR, facilities and cash administration.



  • Has a working knowledge of the Profit and Loss Statement and the store KPIs and makes decisions based on sound financial judgment
  • Understands the behaviour and patterns of the store’s operations, draws conclusions from this and makes relevant adaptations to the service offer to the in-store departments, such as a HR, Cash Management and Facilities business solution.
  • Actively monitors all back office and front of house interaction and processes in order to drive improvement and offer streamlined service as a business partner.
  • Leads by example and ensures highly visible and effective management at all times of their team, supporting line manager and commercial managers as necessary.
  • Is a role model for" operational excellence", by utilizing the SOM and other enablers?
  • Consistently achieves a score of greater than 95% for all SOM and Risk Assessment Audits, and achieves/exceeds store shrink target set by Western Europe
  • Ensures all internal and external store visitors are managed professionally and confidently, utilizing all available resources
  • Actively supervises and coordinates the external security companies responsible for the safety of the store, ensuring full use of resources available such as CCTV and local Police radio
  • Has a good knowledge of operational challenges in store and coaches other managers to meet or exceed them at all times
  •  Minimizes overall store Shrink encompassing (Cash, Stock and overall Cost) to actively cut cost and reduce loss
  • Maintains a safe shopping and working environment by ensuring full compliance for store policy and procedure, reporting any breaches to HR and Senior Store Manager
  •  Performs investigations and disciplinary meetings to deal with any compliance breaches partnering with HR
  • Ensures stockroom standards best practice is maintained at all time ensures direct reports remain compliant
  • The control of all new starters/leaver administration, including intermittent work with HR Admin to upload new starters, changes and leavers
  • The training, implementation and review of all SAP entries in relation to overtime, absence and substitutions to maintain all personal information in line with the Data Protection Act
  • Is aware of KPI targets and actively works to meet or exceed these by using all the resources available in the Store
  • To ensure the accurate training and compliance of all HR and SOM processes to the specified area to company standard
  • Complies with store policies and procedures to maintain a safe working environment in all aspects of the role including, HR, Cash office and Health and Safety
  • Guides and trains selected members of the store team on basic HR and SOM processes and behaviours
  • Collaborates productively and respectfully with team members to meet or exceed company goals
  • Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance
  •  Leads own team in their own areas by being an example of good practice for departments of responsibility



 Not Applicable



  1.  HR
  2.  Finance
  3.  Profit Protection
  4.  Store Management
  5.  Customers
  6.  Peers



  • A knowledge of HR SHINE processes desirable but not essential
  •  A knowledge of SAP essential
  • Fine-tunes communication techniques to provide advanced level service to internal customers
  •  Flexibly adapts approach to accommodate the needs of multiple internal customers at the same time
  • Deals professionally with difficult internal customer situations
  • Uses retail and commercial expertise to drive overall store compliance
  • Supports teammates by actively helping to train and support.
  • Is thorough and detail oriented in maintaining all HR and SOM standards (additions based on market needs)



  •  Has minimum 12 months experience working as part of the retail operations environment
  • Basic numeracy and literacy and advanced verbal communication skills (additions based on market needs)

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title:  Operations Team Leader, adidas Factory Outlet, Croydon

Brand:  adidas
Location:  London
TEAM:  Retail (Store)
State:  LND
Country/Region:  GB
Contract Type:  Full time
Number:  281674
Date:  Apr 8, 2021