Manager Retail Operations, Direct to Consumer Systems




This role is focused on the successful operations of Direct to Concsumer (DTC) systems and Omni-Channel initiatives as the primary business owner of Radio Frequency Identifier (RFID) in North America. The individual will be expected to drive continuous process and system improvements through interaction with business and IT partners. They will work with senior leaders and multiple business partners across the world to support and implement programs. This person will own and manage the ongoing operations of RFID including reporting, and managing the end to end improvements and enhancement backlog, which includes rollout of all new solutions and integrations with other systems. 


Key Accountabilities

  • Responsible for the development and maintenance of implementation & communication plans related to omni-channel initiatives and ensure execution in coordination with senior leaders
  • Serve as the business owner of RFID which includes the ongoing operations of the system and hardware solution.
  • Manages the (NAM) RFID backlog of enhancements to ensure that the solution evolves to meet the day to day business requirements.
  • Assisting/influencing/creating actionable deliverables, including: implementation plans & workback schedules, impact assessments, business readiness plans, and benefits realization/ adoption measurements/success KPIs.
  • Create effective and long-lasting relationships with Local, Global, vendors, customers and stakeholders
  • Manage, direct, and lead the Business Solutions management teams; responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Lead a team that is accountable for output of all retail Master Data integrity through creating and maintaining retail store primary data.
  • Be an active member of the global change community; sharing learning, expertise and coaching to develop others, especially with global teams
  • Participate in global networks as it relates to the implementation programs assigned to this role.
  • Travel to retail stores and provide onsite Omni implementation leadership and support. 

Knowledge Skills and Abilities

  • Experience leading multiple large-scale initiatives including change leadership strategy and implementation experience (e.g., mergers and acquisitions, business transformations, organizational change, systems implementations)
  • Strong decision making, negotiation, and communication skills, both written and oral.
  • Ability to think strategically, synthesize the most complex data and develop and implement innovative solutions.  Ability to communicate with Retail Business Users and translate business needs to IT for technical requirements.
  • Excellent relationship-building skills at all levels of the organization (including C level executives), and sensitivity to the effects of change
  • Excellent problem solving skills; understands how to separate and combine tasks into efficient work flow; breaks work into process steps; anticipates and adjusts for problems and roadblocks, and knows what to measure and how to measure it; can simplify complex processes.
  • Ability to collect information and data, define problems, evaluate processes, and establish logical, efficient processes to streamline business processes
  • Capable of working independently under little guidance on several projects simultaneously
  • Sound business acumen, including familiarity with financial reporting and measurements
  • Able to lead a high performing team, demonstrate managerial courage and interface with all levels of leadership including Retail Fleet.
  • Familiarity with SAP, GK POS, inventory systems and analysis tools
  • Advance proficiency in Excel. 


  • Bachelor’s degree from a four-year university preferred, preferably in Business or a related field of study
  • 5+ years retail experience, preferably in fashion or sporting goods industry
  • 3-5 years’ experience managing projects and operations, preferably related to new process/ program implementation
  • Experience working in a Retail store environment is a must
  • Ability to work and travel as business demands, overnight, weekends, and holidays, up to 25% travel frequency including international travel.




  • Diversity, Equity, and Inclusion at adidas means championing individual uniqueness and cultivating a culture of belonging in which everyone can create at their best.  We embrace diverse backgrounds, experiences, and perspectives and seek to create a workforce that reflects our consumers and communities. 


  • adidas offers robust and progressive medical, including HSA (Health Savings Account) with employer funding or FSA (Flexible Spending Account) options, dental, vision, prescription drug coverage, adoption, with surrogate and fertility support, short and long-term disability, and basic life and AD&D insurance, which can be supplemented with employee-paid coverage. Employees are able to enroll in adidas’ 401k plan and Stock Purchase Plan with employer match. Full-time employees are eligible for education assistance and generous Leave policies including 12 weeks of paid parental leave.  
  • Employees are eligible to earn ​an annual bonus based on both company and personal performance.​ Employees accrue prorated flexible time off in the amount ​.4388​ hours per day that increases with years of service, twelve​ paid holidays throughout the calendar year and Service Time Off during milestone years.  
  • We officially returned to office in a hybrid work environment, working 3 days in office and 2 days remote.  The working location of this position is Portland, OR.   

  • Though our teammates hail from all corners of the world, our working language is English. 

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title:  Manager Retail Operations, Direct to Consumer Systems

Brand:  adidas
Location:  Portland
TEAM:  Retail (Back Office)
State:  OR
Country/Region:  US
Contract Type:  Full time
Number:  507250
Date:  Feb 7, 2024