Purpose & Overall Relevance for the Organization:

adidas Global Business Services (GBS) is the engine to drive the transformation to ONE adidas. We deliver high quality services in the areas of Finance, HR and IT for adidas companies and subsidiaries located in Europe, North America and Latin America.

We embrace diverse backgrounds, experiences, and perspectives and seek to create a workforce which reflects our consumers and communities. We champion individual uniqueness and cultivate a culture of belonging, so that everyone can create at their best.

We are now building a Customer Service team to support the business in order to achieve sales and market strategy objectives and ensure a reliable, adequate and competitive customer service level for all assigned customers of the channel (adidas).

Responsibilities:

• Assist in providing customer service support to all assigned customers in Italy market;

• Support communicating with customers via all relevant communication channels (e-mail, tickets, phone), providing information such as related to orders and articles and compiling various order-related analyses at the request of customers or Sales;

• Contribute to order book management by recording and managing all types of orders;
• Managing deliveries to ensure timely and complete delivery, including order prioritization in compliance with the strategic guidelines for sales control;
• Managing returns and claims;
• Monitoring credit-blocked orders and coordinating credit limit increases;
• Monitoring electronic receipts for errors and correcting these errors using the tools provided.

Who we are looking for:

• Successful completion of mandatory education level or vocational studies. Bachelor's degree is a plus.
• 1-3 year’s working experience in providing customer support in the field of customer service, sales or logistics
• Advanced working knowledge of MS Office, SAP/CRM and Business Objects
• Advanced command of English (written and spoken)
• Fluency in Italian (written and spoken)
• High level of customer orientation and communication skills
• Autonomous and independent working style

What are we offering?

• Competitive salary and benefits
• Hybrid work policy and flexible working hours
• Sports and work-life balance incentives
• Upskilling and internal growth (local and international)
• International and diverse work environment
• State-of-art office space and conditions