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Retail Trainer Romania & Bulgaria

Purpose & Overall Relevance for the Organization:

 

To drive consistency in the delivery and implementation of Retail training programs that enable a premium consumer experience, support operational excellence and help us meet or exceed our business and people objectives.

 

Key Responsibilities:

 

  • Develop and manage the Retail Training calendar in coordination with the wider Retail team
  • Ensure that the retail curriculum is delivered and implemented effectively and that the standards of execution are adhered to by all stakeholders
  • Build and sustain local participants to Expert and Specialist category certification programs
  • Organize and ensure availability of relevant training materials
  • Support and train, where applicable, franchise partners in the delivery and implementation of digital learning experience platforms AREA and ATTICUS within their stores
  • Implement seasonal product training to applicable stores
  • Administer and co-facilitate Store Manager training program workshops
  • Support in New Store Opening projects and Onboarding initiatives
  • Provide input on high potentials based on training/coaching experiences 
  • Review training materials received from EMEA Retail and adapt the training to the requirements of the local market while maintaining the integrity of the course and its learning objectives to ensure consistent delivery globally
  • Collaborate with the Retail Operations team to identify key opportunities to improve store performance through specific KPIs and customer service / NPS results
  • Evaluate trainings and consumer NPS to ensure that the knowledge received is transferred into measurable performance and report training evaluation data    
  • Control monthly budget usage and report to manager
  • Facilitate a culture of sharing and adopting best practice across all markets

 

Authorities:

  • None

 

 

Key Relationships:

  • Consumers
  • Europe Retail Training Academy and Local Retail Training Manager
  • Local Retail team including Retail Director, District Managers, Retail Back Office (RBO) team, Retail HR Manager and Franchise Manager (if applicable)
  • Store Managers and their Store teams
  • Global Retail Training community

 

 

Knowledge, Skills and Abilities:

  • Strong written and verbal communication skills in English and Romanian – knowledge of Bulgarian will be highly preferrable
  • Strong leadership skills, with a minimum of 2 years’ experience delivering retail training
  • Excellent communication skills including impactful presentation and facilitation skills
  • Advanced numeracy and literacy
  • Good IT skills: MS TEAMS, Word, Outlook, Excel, PowerPoint
  • Geographical mobility
  • Solid business acumen and in-depth knowledge of Retail KPIs
  • Well-organized, with enthusiasm and initiative
  • Ability to multi-task
  • Efficient in time management
  • Ability to think both strategically and tactically
  • Ability to develop strong and credible relationships with our store teams.

 

 

Requisite Education and Experience / Minimum Qualifications:

  • Consumer facing experience
  • University degree or equivalent relevant training experience
  • Minimum of 3 years’ experience in the retail industry ideally in apparel/fashion/footwear or FMCG, with demonstrated exposure to developing others/training background.

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title:  Retail Trainer Romania & Bulgaria

Brand:  adidas
Location:  Bucharest
TEAM:  Retail (Back Office)
State:  B
Country/Region:  RO
Contract Type:  Full time
Number:  393932
Date:  Nov 23, 2021