Senior Customer Lifecycle Specialist - Pricing (M/F/D)


adidas Shared Services in Porto delivers high quality services for Accounts Payable, Accounts Receivable, Retail Accounting, eCommerce Accounting and other Finance processes for adidas companies located in Europe and Americas.

However, our success journey continues and we will now integrate several additional Teams in Porto. We are creators in our fields, thinking strategically about how digital tools can make reporting more transparent and targets more controllable. If you see yourself as a coach, playmaker, planner and problem solver, we invite you to be a part of our team.






Purpose & Overall Relevance for the Organization:


The Customer and Price data Senior Specialist is responsible for handling all internal requests for new accounts or updates to existing ones in accordance with internal policies to ensure the accuracy and quality of customer & Price data. Her or his goal will be to deliver all activities on timely manner and with the required quality. In this role, she or he will be part of the Customer and Price Data management team which is responsible for the efficient and effective management of this data. He or she will be supporting projects, including process standardisation related as well as tools implementation ones. The Customer & Price Data Senior Specialist will act as the first point of contact for the process related issues and escalations. He or she will also actively participate in improvement projects which includes leading some of them.



Key Responsibilities:


  • Secure timely creation of new accounts and updating of existing ones in accordance with internal policies to ensure accuracy and quality of customer & price data
  • Maintain account pricing, adjustments and exemptions
  • Ensure all data is maintained accurately and efficiently among all systems
  • Documenting, reviewing and updating all work procedures pertaining to all aspects of system maintenance
  • Act as Customer & Price Data Super User, providing support and training to other Customer & Price Data Specialists
  • Act as the first point of contact for the process related issues and escalations
  • Manage the relationship with the stakeholders in the business, support their requests and provide guidance
  • Identify the improvement opportunities and support their implementation
  • Lead the process and improvement focused projects for Customer & Price Data Management
  • Lead new projects that will include system testing, making sure that all the defined deadlines are accomplished and act as key point of contact
  • Create and maintain all system requirements and conditions to meet the stakeholders’ expectations before the projects go-live
  • Manage necessary system changes and upgrades, including the usage of mass upload tools to create tangible efficiencies
  • Acting as the backup for the TL




  • SAP


Key Relationships:

  • Finance Team
  • Process Owners
  • IT & Corporate Solutions
  • Sales Team


Knowledge, Skills and Abilities:

  • Written and spoken English
  • Very good communication skills
  • Customer orientation and empathy
  • Eye to details
  • Good Excel skills
  • Experience in project management is a benefit
  • Knowledge of LEAN methodology is a benefit




Requisite Education and Experience / Minimum Qualifications:


***Apply with your CV in English.***

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title:  Senior Customer Lifecycle Specialist - Pricing (M/F/D)

Brand:  adidas
Location:  Porto
TEAM:  Accounting & Finance
State:  13
Country/Region:  PT
Contract Type:  Full time
Number:  366489
Date:  Oct 19, 2021