Senior Director, Order Fulfillment - North America Market

Purpose & Overall Relevance for the Organization:


Responsible of Order Fulfillment (inbound planning, sales order/inventory management and distribution planning) for adidas’ North America Market (NAM). Drive continuous planning, process, system and service improvements with the goal of achieving on-time availability and best-in-class delivery service to the consumer as well as supporting strategic business priorities.


Key Responsibilities:

  • Develop medium and long-term strategic direction for Order Fulfillment and work with team managers to execute strategy/initiatives.
  • Develop a high-performance team, provide training, coaching, professional growth, and career planning to ensure organizational health and sustainability.
  • Ensure that ‘demand’ of Channels/Customers will be fulfilled by on time and in full delivery.
  • Promotes consistent inter-departmental communication with Sales, Marketing, Customer Service, Finance, Product Supply, DC Operations and Transportation and Information Technology to assist adidas in exceeding all corporate goals, initiatives and forecasts.
  • Responsible for inbound logistics, planning and management from point of ex-factory until delivery to an adidas fulfillment center or direct delivery to customer.
  • Direct strategies and tactics for balancing and achieving service and cost targets i.e. lead time compliance, container fill-rate, equipment usage and avoidance of demurrage and detention.
  • Work with finance and channel partners to produce short and medium term (1 to 9 month) fulfillment center inventory/shipping projections and work with DC Ops management to ensure that adidas DCs (and 3PLs) are operationally prepared to meet business requirements (both volumes and service levels) at best cost, across both peak and low periods.
  • Ensure alignment with Finance to steer achievement of sales targets.
  • Deliver a centralized, efficient and consistent Order Fulfillment service and governance to the NAM market through management of allocation, delivery note creation, order book cleanse, stock movements and transfers in accordance to agreed business rules and schedules.
  • Support Inventory/SKU management activities to keep DCs ‘serviceable’ by ensuring that inventory is available in correct DC/Stock Category to meet commercial needs ’in season’ and effective clearance management at ’end of life’ as well as supporting stock transfers/sales/exports to markets outside of NAM.
  • Work cross-functionally with Finance, Product Supply, Customer Service and DC Ops functions to ensure OTIF execution of deliveries against commercial requirements and priorities.
  • Ensure strong fulfilment, focus and transparency for product launches.


Key Relationships:

  • NAM SCM Functions (Purchasing, Inbound, Customer Service and DC Ops)
  • NAM Clearance Management
  • NAM Finance
  • Customer Service
  • Corporate Solutions
  • Global IT
  • Performance Management


Knowledge, Skills and Abilities:

  • Motivating and leading a complex team
  • Excellent knowledge of supply chain mechanics and flow of goods from sourcing to customer
  • MS Office (Excel/Access, Outlook, Word, PowerPoint)
  • SAP knowledge
  • Analytical and process thinking
  • Ability to accept and meet critical deadlines with good planning and organization skills
  • Ability to challenge the way in which things are done
  • Ability to demonstrate our values for living an inclusive and respectful culture of belonging
  • Fluent in English (written and oral); excellent communication skills


Requisite Education and Experience / Minimum Qualifications:

  • College or university degree with a focus supply chain management, postgraduate level preferred; alternatively equivalent combination of education and related work experience in the field of Logistics, Footwear, and/or Apparel
  • Minimum of 10 years of work experience, preferably in Supply Chain Management or Customer Service environment within the footwear and apparel industry
  • Minimum of 10 years’ experience managing people

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title:  Senior Director, Order Fulfillment - North America Market

Brand:  adidas
Location:  Portland
TEAM:  Supply Chain Management
State:  OR
Country/Region:  US
Contract Type:  Full time
Number:  350158
Date:  Oct 13, 2021