GBS Centre Lead

Purpose & Overall Relevance for the Organisation:


  • Be responsible for developing, defining and implementing the vision and strategy of the GBS Operations in Dalian
  • Manage GBS Dalian and represent legally the entity from financial and legal aspects
  • Overall be responsible for GBS service delivery out of Dalian to adidas APAC market
  • Support and drive the GBS transformation, organization and competence buildup for Dalian location
  • Focus on optimizing service delivery and customer satisfaction after stabilization
  • Be accountable for the improvement and customer satisfaction related to the delivery processes, including delivery of the efficiency savings and headcount reductions within GBS Dalian
  • Manage GBS Dalian budget and run operation with cost optimization


Key Responsibilities and General Accountabilities:


GBS Dalian Center Operation & Service Delivery Management


  • Define, develop and implement the vision and strategy for all streams in GBS Dalian in line with Global GBS strategy 
  • Ensure inbound organization readiness to implement GBS APAC Transition Roadmap
    • Work closely with and support GBS Program Office on APAC Roadmap design 
    • Prepare SME to work closely with GBS Transition Management team on transition impact assessment
    • Be in charge of inbound team hiring and training to secure resource readiness for KT&T
    • Proactively work with different transition stakeholders to drive transition executed according to methodology and transition plan
    • Take ownership of work quality of inbound team to ensure a smooth transition of all streams operation into the delivery center
  • Build up center competence and develop people
    • Work closely with GBS global leadership, all stream GPO and HR on GBS Dalian organization design
    • Be role model, lead and coach the GBS Dalian center management team on driving an adequate deployment of the GBS standards and mindset across all operational teams
    • Own GBS Dalian people development and ENPS
  • Deliver services in accordance with established standard processes
    • Coordinate with GBS different stream GPO and drive decisions towards adoption and implementation of standard processes to limit deviations to the minimum, ensuring constant revision and improvement of operations
    • Provide a comprehensive governance framework for GBS Dalian and drive change requests of new solution utilization across all GBS streams
    • lead the transformation to the GBS service deliverables in accordance with the Global GBS Operating Model
    • Be center of excellence to be in front line of global process or system change  implementation 
  • Drive complex issue resolution and high customer satisfaction
    • Ensure GBS Dalian services level and tasks delivered in line with SLA and KPI 
    • Address on-going requirements raised by markets and drive for solutions under standard template
    • Actively lead GBS team be interfaced with market strategy and provide value added services accordingly
    • Drive for team performance improvement linked to NPS 
  • Drive performance continuous improvement & efficiency delivery through process standardization, harmonization as well as automation development and execution
  • Support Controlling to perform budget/forecast process and drive financial targets for GBS Dalian
  • Work closely with different internal and external parties i.e. APAC Non-Trade Procurement, IT, Real Estate, landlord, etc. to ensure office infrastructure setup and equipped for on-going operation and organization growth


Legal Responsibilities & Government Relationship Management

  • Be General Manager and FD of adidas Business Services Dalian legal entity, and the on-site lead to act Legal Rep by following adidas and GBS approval matrix and authorization 
  • Ensure that all operations comply with relevant local laws (general and labor) respecting office setup, Labor Union request, team compliance, health and safety of all employees
  • Proactively address challenges / risks in the internal and external environment to protect business interests
  • Own Statutory Accounts of the legal entity
  • Establish strong relationships with government officials, regulators and stakeholders (e.g. Landlord) in areas of importance to GBS Dalian businesses


Key APAC Country Finance Representative

  • Sign or have delegates to sign RL to key APAC countries FDs
  • Own and lead in scope APAC finance operation and accounting process
  • Safeguard in scope APAC country finance operation and accounting process and GAAP compliance in day to day operation and enhancement business or system project implementation



Key Relationships:


  • APAC Market leadership, including MD, FD, HRD
  • GBS Stream Leaders and Process Owners
  • GBS Program Office
  • Other GBS Delivery Centers
  • Global support functions
  • Dalian Government
  • External parties/ providers



Knowledge, Skills and Abilities:


  • Proficient English & Mandarin
  • Excellent communication, people management and change management skills
  • Learning agility and ability to work under pressure in a fast-paced environment
  • Strategic thinking and ability to translate strategy into concrete plans and deliverables
  • Understanding of E2E-processes in GBS (all streams)
  • Ability to think strategically, synthesize complex situation and develop innovative solutions within and changing environment
  • Ability to work and deliver in changing environments, under limited guidance while adhering to specified deadlines
  • Ability to guide teams in a trustful and proficient manner
  • Complete familiarity with Microsoft Office or equivalent tools
  • Ability to manage complexity and diverse senior stakeholders
  • Multi-lenses business acumen and knowledge from various business areas is required
  • Vision and skills to define guidelines for solution building & delivery
  • Taking accountability for process quality, process review, compliance and status of enhancement projects / streams
  • Strong motivation and skills to drive standardization and efficiency within their process area
  • Knowing China/Dalian government affairs etiquette and protocols



Requisite Education and Experience / Minimum Qualifications:


  • Bachler degree or equivalent experience, preferable in finance or business
  • Minimum of 10 years of relevant experience in GBS in scope functions
  • Minimum of 6 years of experience in management positions
  • SSC or GBS leadership experience highly preferred
  • Strong experience in process improvement or transformation programs
  • Retail business experience highly preferred
  • Be able to frequently travel

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title:  GBS Centre Lead

Brand:  adidas
Location:  Dalian
TEAM:  Accounting & Finance
Country/Region:  CN
Contract Type:  Full time
Number:  204349