Senior Manager, DC Management

Purpose & Overall Relevance for the Organization:

  • Build up DC capability, capacity and oversee DC operations to provide superior services to HK and MC markets
  • Achieve service levels for OTIF shipments to customers (B2B & B2C), satisfy business requirements and meet financial targets, whilst ensuring cost control within agreed budget.
  • Work with internal and external cross functions to meet business targets.
  • Enhance productivity and cost effectiveness by making continuous improvement


Key Responsibilities:

  • Drive DC strategy implementation and key initiatives. Plan and build up DC capability of all required service models (wholesale, retail, e-com, returns and re-distribution) and capacity (storage and throughput), and improve productivity/cost continuously to meet current and future business requirements.
  • Lead and manage the warehouse outsourced outbound & inbound team to meet daily requirements of all customer demands from receiving, put away, internal stock movement, picking, packing, shipping till the handover to 3PL as well as return handling.
  • Work closely with Planning team to understand forecasted volumes and priorities, and work together with Customs declaration team to monitor vendor’s Customs declaration performance.
  • Work with outsourced vendor to plan outsourced correctively inbound & outbound people and equipment resources accordingly, to achieve on time in full delivery of all customer orders.
  • Effectively manage shift patterns and number of staff employed through increasing / reducing temporary staff employed in a timely manner so as to achieve both customer service levels and productivity/cost KPI.
  • Responsible for DC Outbound SOP; take initiatives for making continuous enhancement in process/system.
  • Plans, develops, and implements new methods and procedures designed to remedy customer needs while improving compliance, minimizing operating cost, and effecting greater customer satisfaction.
  • Maintain inventory integrity by working with Inventory Control team through the execution of effective cycle counting, and the strict adherence of established procedures utilizing MA systems. 
  • Develops, coordinates, and maintains a system for identification, evaluation of team and employee productivity rates utilizing MA systems tools and reports. 
  • Communicate effectively with all peers within the DC ensuring that short term targets are achieved and necessary long term improvements are shared and aligned.
  • Engage in and oversee an effective training process of all staff in the DC both at induction but also on going so as to achieve a high performance for both productivity and safety.
  • Ensure the site has good controls in place to provide a healthy and safe place of work for all staff. This includes assignment responsibilities to a number of key DC staff, to work closely with the site EHS, that covers training and ongoing compliance.
  • Develop mutual back-ups and succession plan; grow talents with coaching, feedback and more exposure.  Establish a high-performing, highly motivated team with a good control of employee turnover.
  • Oversee productivity and accuracy of DC operations, including receiving/put away, slotting, internal replenishment, picking, packing, A-grade and D-grade returns handling, sample management, as well as inventory and process control
  • Benchmark with the best-in-class in industry in service level, productivity and cost control.  Lead in Root-cause analysis and corrective actions to drive continuous improvement in reaching operations excellence.


Key Relationships:

  • DC Planning, OBF, Inbound Logistics, PO, HR/Admin, IT, Finance, SCI/LO/factories, BP&O, CSD, Own Retail, global Operations/CoE Logistics, other global functions
  • Customers, 3PL, vendors, local government



Knowledge, Skills and Abilities:

  • Experience in communicating with senior business management and capability in maintaining important customer relationship
  • Strong project management skills and ability to lead cross-functional teams from concept to implementation
  • Effective communication skills to motivate a management team and a large workforce, as well as working across functions and with external parties (internal and external customers, 3PL, local government and authorities).
  • Understanding industry trend and dynamic business requirements to timely provide solutions to business.
  • Utilization of best-in-class practice as benchmark to make continuous improvement and reach operations excellence on service level, productivity, and cost against competition.


Requisite Education and Experience / Minimum Qualifications:

  • Bachelor’s degree or above is required in technical field
  • Ability to communicate fluently in both Mandarin and English.
  • Minimum 10-years experience in warehouse management, including 3+ years in managing an automated/semi-automated, large-scale distribution facility, with in-depth knowledge of warehouse operations and broad experience in people management.
  • Minimum 3 years in managing a large work force of both office staff and blue-color workers
  • Solid experience in selecting and managing 3PLs.


adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title:  Senior Manager, DC Management

Brand:  adidas
Location:  Shenzhen
TEAM:  Supply Chain Management
State:  44
Country/Region:  CN
Contract Type:  Full time
Number:  321074
Date:  May 12, 2021