Senior Manager GBS Delivery Excellence - Resource Planning

Purpose & Overall Relevance for the Organisation:


Global Business Services (GBS) designs, builds and operates consistent end-to-end business solutions for adidas, delivering services in the areas of finance, non-trade procurement and human resources.  This drives operating efficiency, better customer experience, company agility and decision making, and ensures the compliance and control environment.  This is enabled through consistent end-to-end processes, strong, globally consistent governance of solutions and services, state of the art technology and tools, creativity and continuous improvement.


Resource planning is a critical area for GBS and include elements like building sizing models for organization, identification of main workload drivers for each process and consolidation of all data points to create single source of truth for FTE movement (that includes actuals, inflows and outflows, new demand, efficiencies, organic growth, etc.)


Key Responsibilities:



  • Set targets for the direct reports and manage performance & development of the team
  • Lead a global team and create a motivational and supportive work environment in which employees are challenged, coached, trained and provided with career opportunities
  • Create an environment which drives the teams to execution excellence
  • Conduct current state workforce analysis and future state scenario planning, predicting the operational impact of changes to internal and external factors
  • Monitor key GBS processes for capacity and demand, identify capacity constraints and provide analysis.
  • Provide a clear and transparent view of the required number of resources to meet demand, and where they should be allocated.
  • Own New Demand process for additional activities to be moved to GBS
  • Monitor and report global efficiency delivery against targets



Key Relationships:


  • GBS Leadership team
  • Global Process Owners
  • Operations teams in centers
  • Global Delivery Excellence team
  • GBS Transition Team
  • GBS Strategy & Programs


Knowledge, Skills and Abilities:


  • Comprehensive understanding of the E2E-processes operated by Global Business Services
  • Strong data acumen, being able to model and analyze complex data sets
  • Excellent collaboration skills, able to influence without authority and work effectively in a matrix organization
  • Focused on delivery of results through effective planning and solid organizational skills including attention to detail and multi-tasking skills.
  • Ability to work and deliver in changing environments, under limited guidance while adhering to specified deadlines
  • Ability to think strategically, synthesize complex situations and develop innovative solutions within a changing environment
  • Excellent project management skills and experience
  • Ability to guide teams in a trustful and proficient manner
  • Excellent English language proficiency



Requisite Education and Experience / Minimum Qualifications:


  • 6+ years of experience in GBS organization demonstrating progressive responsibility in roles focused on driving data and fact based business decisions
  • The successful candidate will have experience in complex data analysis
  • Preferably have experience in Resource Planning/Capacity Planning/ Workforce Management
  • Preferably experience working in Agile/Product lead organization
  • University degree or equivalent experience


adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title:  Senior Manager GBS Delivery Excellence - Resource Planning

Brand:  adidas
Location:  Dalian
TEAM:  Accounting & Finance
State:  LN
Country/Region:  CN
Contract Type:  Full time
Number:  358103
Date:  Oct 15, 2021