Senior Service Manager (IT InfoSec, IAM)



Senior Service Manager



Purpose & Overall Relevance for the Organization:

 IT service management is the craft of implementing, managing, and delivering IT services to meet the needs of the organization. It ensures that the appropriate mix of people, processes, and technology are in place to provide value.


Key Responsibilities:  

 Business analysis

  • Investigates operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes. 
  • Works with stakeholders, to identify potential benefits and available options for service improvement and in defining acceptance tests. 


Availability management

  • Defines the availability management process and its operation and executes defined availability management tasks. 
  • Ensures that services and components meet and continue to meet all of their agreed performance targets and service levels. 
  • Implements arrangements for disaster recovery and documents recovery procedures. 


Service level management

  • Monitor service delivery against service level agreements and identify actions required to maintain or improve levels of service.
  • Engages with project management to confirm that products developed meet the service acceptance criteria and ensures hand-over to support is established and accepted.


Change management

      • Assesses, analyses, develops, documents, and implements changes based on requests for change.


Release and deployment

  • Plan and execute deployments for various product modules from lower to upper environments with minimum dependency and overlap between modules
  • Participate in Go-Live planning with product owner and DevOps manager
  • Carries out the builds and tests in coordination with testers and component specialists maintaining and administering the tools and methods.


Capacity management

  • Designs of service component capacity and monitors service component capacity and initiates actions to resolve any shortfalls according to agreed procedures. 


Incident management

  • Ensure a smooth incident management process from diagnosis, prioritization to investigation of incidents and seeks resolution.
  • Steering operational support partners to ensure quality support and minimal response- and resolution time.


Problem management

  • Initiates and monitors actions to investigate and resolve problems in systems, processes and services. 
  • Determines problem fixes/remedies and ensures the implementation of agreed remedies and preventative measures.


People Management / Resource Management: 

  • Allocates the different work to the respective employees considering experience, complexity, workload and organizational efficiency
  • Continuously monitors and evaluates team workload and organizational efficiency and makes appropriate changes to meet business needs.


Requisite Education and Experience / Minimum Qualifications: 

  • Four-year college or university degree with focus on Business Administration or IT or related areas, or equivalent combination of education and experience
  • Proficient spoken and written command of English  
  • At least 7-year experience in IT 
  • 5 years of experience in relevant area
  • 2 years of experience in team management
  • Managed critical elements and cross functional and regional projects
  • Preferred knowledge of Identity & Access management and related products e.g. AD/AAD, SailPoint and Thycotic.




You will join us as a full team member enriching our IT team and capabilities to even better push forward with more projects to make adidas a better place. Together and individually we will use, contribute and release open source. You will be working in a flexible and family friendly environment and culture. We have options for cab service, food, nice and modern office, and other benefits that you’ll love.



Check out the adidas developer portal to see our latest projects, platforms and tech stacks:


adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title:  Senior Service Manager (IT InfoSec, IAM)

Brand:  adidas
Location:  Zaragoza
TEAM:  Digital
State:  Z
Country/Region:  ES
Contract Type:  Full time
Number:  389111
Date:  Jun 15, 2022