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Senior Service Manager/ Vendor Management End-user Hardware

At adidas, our love for sport drives who we are and what we do. But just as a ball is more than leather and thread, and a show more than padding and plastic, we are bigger than our products. We don't just work to create faster shoes and lighter fabrics. We strive to help athletes everywhere perform their best. We believe that it's hard work inventing the future of sport, and that's why we love it; that when you push your limits, you make it possible for others to push theirs.

We believe that through Sport, we have the power to change lives.

To change lives, we have to create direct relationships with consumers and the best way to accelerate building direct relationships is through Digital.

 

Senior Service Manager/ Vendor Management End-user Hardware

 

Purpose:


The Global Hardware team as part of IT organization sets standards for end-user hardware within offices, retail stores and warehouses, optimizes related service processes, and has a vital role in vendor governance.

 

IT service management is the craft of implementing, managing, and delivering IT services to meet the needs of the organization. It ensures that the appropriate mix of people, processes, and technology are in place to provide value.


Focus:

 

  1. Vendor management / cross-team collaboration and partnering with global internal and external stakeholders
  • Collaborate in the vendor selection and contracting process
  • Dedicated contact for all service-related topics
  • Drive internal service processes with focus on global vendor consolidation
  • Market research and benchmark activities
  • Manage the standard hardware assortment within a category
  • Contribute to strategy and roadmap setups 
  • Support the global governance model


Business analysis

  • Investigates operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes.
  • Assists in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems, and identifies options for consideration.
  • Works with internal and external stakeholders to identify potential benefits and available options for consideration, and in defining acceptance tests.
  • Contributes to selection of the business analysis methods, tools and techniques for projects; selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches.


Availability management

  • Contributes to the availability management process and its operation and performs defined availability management tasks.
  • Analyses service and component availability, reliability, maintainability and serviceability.
  • Ensures that services and components meet and continue to meet all of their agreed performance targets and service levels.
  • Implements arrangements for disaster recovery and documents recovery procedures.
  • Conducts testing of recovery procedures.

 

Service level management

  • Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
  • Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.


Release and deployment

  • Assesses and analyses release components.
  • Provides input to scheduling. Carries out the builds and tests in coordination with testers and component specialists maintaining and administering the tools and methods – manual or automatic - and ensuring, where possible, information exchange with configuration management.
  • Ensures release processes and procedures are maintained.


Capacity management

  • Monitors service component capacity and initiates actions to resolve any shortfalls according to agreed procedures.
  • Applies techniques to control the demand upon a particular resource or service.
  • Contributes to capacity modelling and planning.
  • Supports the design of service component capacity.


Relationship management

  • Implements stakeholder engagement/communications plan.
  • Deals with problems and issues, managing resolutions, corrective actions, lessons learned and the collection and dissemination of relevant information.
  • Collects and uses feedback from customers and stakeholders to help measure effectiveness of stakeholder management.
  • Helps develop and enhance customer and stakeholder relationships. 

 

 

What we are looking for

 

  • Four-year college or university degree with focus on Business Administration or IT or related areas, or equivalent combination of education and experience
  • Proficient spoken and written command of English
  • At least 7-year experience in IT
  • 5 years of experience in relevant area
  • 2 years of experience in team management
  • Strong understanding & knowledge of regional and global market landscape and the respective customer
  • Managed critical elements and cross functional and regional projects
  • Working experience and background knowledge of advantage:
    • Procurement / Project Management
    • Understanding of hardware needs within offices, Retail stores and Warehouses
    • Managing Full-managed-service contracts
  • Soft skills
    • Strong communication skills, verbal and in writing
    • Passionate in strategic thinking and agile working processes
    • Process driven mindset, i.e. scrum master, agile coach, product led

 

 

WHAT IF I DON’T CHECK ALL THE BOXES? 

 

Not a problem. At adidas, we’re keen to increase our team’s diversity of backgrounds and skills, and we’re more interested in the work you will produce than that work you’ve already produced in the past. If you’d love to work with us, then we’d love to hear from you

 

 

WHAT WE WANT TO OFFER 

 

You will be part of a strategic program for adidas with a lot of opportunities to grow and reach your goals. Together and individually, we will fuel consumer obsession through latest technology. You will be working in a flexible and family friendly environment with open culture. 

 

 

THROUGH SPORT, WE HAVE THE POWER TO CHANGE LIVES 

Check out the adidas developer portal to see our latest projects, platforms and tech stacks: https://adidas.github.io/ 

 

 

 

 

 

 

 

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title:  Senior Service Manager/ Vendor Management End-user Hardware

Brand:  adidas
Location:  Zaragoza
TEAM:  Information Technology
State:  Z
Country/Region:  ES
Contract Type:  Full time
Number:  383689
Date:  Jan 15, 2022