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Senior Store Manager

adidas’ commitment to our people is integral to the success of our retail team. We offer a true retail career path for individuals who want a long-term future with the adidas business.

 

As one of the leading sports brands globally, adidas has been built on a vision that our passion for sport makes the world a better place. We lead through innovation – in our product’s performance technologies and in our commitment to developing and growing the company’s most important asset: our people. We're looking for experienced retail leaders who maintain high standards of themselves and their staff. Our Senior Store Manager Store Managers is expected to drive profitability by meeting store sales and profit targets, managing resources to provide customers with a leading shopping experience, and driving the execution of established policies, procedures, and initiatives. He/She will be expected to lead from the front, inspire success in all areas of people management and store management.

 

 

PURPOSE: 

Drive your store’s profitability by:

  • Meeting or exceeding store sales and profit targets
  • Managing all resources within the store to provide customers with a leading shopping experience
  • Driving the proper execution of established policies, procedures, initiatives and directives
  • Provide coaching to other store managers when requested.

 

KEY RESPONSIBILITIES:

  • Take full ownership of the store and its commercial success
  • Analyze relevant data to probe and challenge the status quo
  • Address identified improvement areas, involving the District Manager or other Retail Back Office partners as needed
  • Drive continuous improvements in the store’s sales, productivity and profitability
  • Ensure the legal and fiscal integrity of the store
  • Drive a service and selling culture in the store
  • Monitoring customer satisfaction and feedback systems to drive continuous service improvement
  • Ensuring there are always managers on duty focusing team members on the customer and on selling in all sales floor areas
  • Schedule staff so as to properly serve customers, drive sales and execute tasks
  • Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
  • Ensuring proper in-store Brand execution according to established standards and directives, including the planning of public relations, communications and events with Market, above-Market (if applicable) and Global experts
  • Implementing public relations, communications and events plans
  • Ensuring all store team members are trained on Foundational and Seasonal Brand and product knowledge
  • Managing all store operations in a systematic and efficient manner, as per established policies and procedures
  • Ensuring all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in the store
  • Ensure merchandise deliveries are processed on the same day they arrive and the store’s entire product offer is made immediately available and easily accessible to customers on a consistent basis
  • Assess and make recommendations to improve the commercial viability and availability of products in the store
  • Ensure cash register transactions are processed quickly and accurately
  • Lead and implement all applicable loss prevention policies and procedures
  • Maintain a safe and productive shopping and working environment
  • Deliver specific reporting required from Retail Back Office Partners
  • Lead the recruitment, on-boarding, training and development efforts in the store
  • Own succession planning for the store
  • Ensure all HR policies and procedures are adhered to create a high-performance culture by setting clear expectations, analyzing performance and giving appropriate and prompt feedback, including actively managing poor performance
  • Coach, motivate and inspire the store management team to accomplish store goals and maximize their individual performance
  • Complete all applicable training programs and effectively apply the learning on the job
  • Seek coaching and learning opportunities to continually improve your performance

 

KPIs

  • Financial KPI’s

  • Customer satisfaction tracking

  • Retail marketing KPI’s

  • People KPI’s

 

KEY RELATIONSHIPS: 

  • Market Retail Director and or Head of Store Operations
  • District Manager (if applicable)
  • Supply Chain Manager
  • Logistics Manager
  • Training Manager
  • Retail Marketing Manager
  • Business Development
  • Global, above-Market (if applicable) and Market Communication and Marketing Teams
  • Retail HR Manager
  • Local authorities and partners

 

Knowledge, Skills and Abilities: 

You manage store profitability

  • Manage service to drive sales
  • Manage Brand and product expertise within your store
  • Manage store operations
  • Coach and develop 

 

MINIMUM QUALIFICATIONS:

  • University degree/BA
  • Minimum 5 years’ work experience in managing a megastore for one of the world’s for leading mid- to high-end retailers
  • Experience in managing high-level retail image and delivering a consumer-focused and branded in-store experience
  • Advanced numeracy, literacy and verbal communication skills
  • Excellent financial skills
  • Geographical mobility
  • English fluency
  • High level knowledge and skills in MS office and ERP systems / database

 

What’s on offer?

A competitive annual salary, retail bonus scheme and adidas employee benefits are also on offer to the successful candidate

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title:  Senior Store Manager

Brand:  adidas
Location:  Kuala Lumpur
TEAM:  Retail (Store)
State:  14
Country/Region:  MY
Contract Type:  Full time
Number:  250071
Date: