Purpose & Overall Relevance for the Organization:

• Play a critical role of operation management through integrating internal resources to drive Must Win stores’ sales growth.
• Ensure the Must Win stores’ faultless execution landing through process, project and tool design.
• Collaborate with other teams and meeting to drive must Win stores’ key offer merchandising execution.
• Initiate the regular meeting, communication, and workshop to strengthen contacting with consumer HQ.

Key Responsibilities:

• Drive Must Win stores’ faultlessly execution landing

• Obsessed with the knowledge of operation excellence, mainly focus on the procedure and related projects on the filed to make the store with higher standards and consistency.
• Responsible for consumer experience enhancement.
• Develop operational tools to streamline the process and execution.

• Drive Must Win stores’ key offer merchandising execution

• Track and monitor to push key franchise sell-through%.
• Track and monitor to push campaign sell-through%.
• Collaborate on strategy category elevation.

• Drive project successfully execution in Must Win stores

• Internal cross team collaboration and alignment with account sales ops and own retail excellence team
• Must Win pool maintain, extend and trigger further development
• Track and monitor the project execution status
• Non-financial project status tracking and feedback collection

Key Relationships:

Internal:

• FRS Retail Operations HQ (TS/YY/RA/H)
• Regional Retail Operations
• Business Planning
• Account Sales Operations
• Own Retail Operation Excellence

Knowledge, Skills and Abilities:

• Strong process and project management skills
• Good at relationships management, good interpersonal skills
• Diverse and open-minded
• Strong business acumen and analytic skills
• Strong problem solving skills
• Solid retail operation know how, with cross-functional experience (Basic VM, AP, Training)
• Excellent interpersonal/communication skills (internal & external), Chinese & English
• Excellence organizational skills
• High influencing skill

Requisite Education and Experience / Minimum Qualifications:

• Bachelor's Degree is required
• 5 years retail operation management experience with recognized retail brands (fashion or FMCG)
• At least 2 years working experience with franchisees in retail or sales
• Experience in remote management
• Able to communicate with senior management in English
• Fluent in English and Mandarin (written and spoken)