Purpose & Overall Relevance for the Organization:

Play a critical role to drive brand direction, customer business growth; Ensuring proper execution of established policies, procedures, initiatives, and directives.

KEY RESPONSIBILITIES:

Planning

• Plan district objectives with account sales team;
• Plan regional objectives with Senior Director Retail Operations
• Plan actions plans to reach targeted KPI’s
• Plan retail relevant strategies and projects to drive market share and retail excellence

Management

• Take full ownership of the region and its commercial success through cooperation with account sales team
• Plan and prioritize efficient store visits to strengthen brand stand execution in store
• Manage delivery of retail KPIs and financial KPIs (qualitative and quantitative) in customer
• Ensure proper in-store Brand execution, according to established standards and directives, in all stores within customer
• Pro-actively analyze sell-through figures and develop action plans with regional ops team to achieve productivity target
• Develop and roll out retail operation tools to maximize operation efficiency
• Enhance connection with FRS customers operation HQ

System and Processes

• Manage retail KPI’s and tracking/reporting systems
• Ensure operational system efficiency and training

People Management

• Create a high-performance culture by setting clear expectations, analyzing performance and giving appropriate and prompt feedback, including actively managing poor performance
• Ensure compliance to established HR policies and procedures
• Coordinate with HR on relevant HR projects like internal referral, performance review, succession planning, etc.
• Deliver HR relevant KPIs such as filling rate, attrition rate, personnel cost and productivity etc.

Training and Development

• Identify and recommend training & development needs for customer’s store 
• Ensure quality & efficiency of training within customer’s store

KPI’s

• Operational KPIs (Net sale and retail formula)
• In-Store Consumer Satisfaction
• In-store retail excellence execution

Knowledge, Skills and Abilities:

• Excellent planning & organizational skills
• Strong management skills
• Excellent interpersonal/communication skills
• Results oriented
• Consumer service oriented
• Team player
• Able to multi-task

Requisite Education and Experience / Minimum Qualifications:

• Minimum 5 years’ experience in regional management
• Minimum 8 years’ experience in a retail multinational company
• Bachelor’s degree required and advanced degree in business or related fields preferred
• Strong experience of people and retail operation management
• Fluent in English and Mandarin
• Strong presentation skills