Purpose & Overall Relevance for the Organization:

The purpose of the Customer Specialist is to support the company’s goal of being the preferred partner by providing superior supports to customers in each of the 4 regions

Key Responsibilities:

• Processes and follows-up on futures orders and daily orders
• Ensures orders are properly authorized before processing
• Process order transfer for customers, make sure all the orders can ship out and meet customers request delivery date.
• Provides order tracking and delivery updates to customers
• Coordinates and communicates with account managers and customers on issues related to orders, payment and delivery of goods
• Processes take back projects of customers
• Processes return orders from customers
• Handles the delivery shortage claim
• Follows the inspection case by government authorities and other inspection depts.
• Communicates marketing information such as campaign info, customer specific info, POS specific information or posting arrangement information to customers
• Trains customers to maximize the use of adiPortal, and is first line of support for adiPortal related issues
• Files all customer documents including sales contract, pre-order and prop -order confirmation
• Cleans up customer backlogs for orders

Key Relationships:

• Sales
• Finance
• SCM
• IT
• Customers
• MKT
• Legal

Knowledge, Skills and Abilities:

• Strong computer skills in Word, Excel, Access
• Fluency in both oral and written English
• Outstanding communication skills
• Proactive, energetic, warm and enthusiastic

Requisite Education and Experience / Minimum Qualifications:

• College diploma or higher
• 3 – 5 years of order processing, sales administration or customer service experience