Purpose & Overall Relevance for the Organization:

This diverse role will be responsible for a variety of commercial services primarily managing the allocated cross-border SEA customer portfolio from order to cash cycle with excellent sales and operational planning. The developmental goal would be for this candidate to succeed into a KAM within the team, therefore the successful candidate should have a sales focus and a desire to build a career within the Sales function.

Key Responsibilities:

Go To Market (GTM) Process

• To be involved in sell-in process ensuring smooth and timely execution, both internally and externally.
• Sell-In process includes customers’ order placement, buy review, final order consolidation report submission to SEA demand planning & purchasing team.
• To co-lead and coordinate purchase order / open demand cancellations.

Order Book Management

• To manage Order Book Management process, including accurate order entry, alignment with country CS team on order allocation, order book cleansing & re-dating.

• To ensure proper administration, documentation, and financial reconciliation of the customer base and product information.

• Order Book clean up and maintenance, constant communication to WHS GKA (monitor the article drops, shipment tracking, launch dates, inbound status, RRP changes etc.) and ensure pre-orders have been picked up.
• To follow-up with country CS team on order cancellation next steps and explore sales opportunities / buffer stock from countries.
• To collect and process in-season orders from the accounts and maintain the orders into the order book process.
• To update sales report on a weekly basis to the sales team accordingly.

Partnership with GKA & Country Team

• Build constructive relationship and deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.

Partnership with Supply Chain

• To work closely with Operations / Purchasing teams on the inbound status and ordering window checks.

Key Relationships:

• Customers
• Sales channel – Wholesale
• Customer Service teams in SEA countries
• Brands
• Finance
• Operations/Supply Chain

Knowledge, Skills and Abilities:

• Strategic thinking and ability to work with cross function team to drive the initiatives
• Good organizational skills, influencing skill, interpersonal and communication skills, and self-confident in interacting with all levels within and outside the organization
• Process-oriented mindset and in-depth understanding of complex correlations
• High analytical skills for strategy development, business planning
• A high level of problem-solving ability
• Advanced working knowledge of MS Office, and SAP/CRM system
• Excellent oral and written communication skills

Requisite Education and Experience / Minimum Qualifications:

• Degree in Business Administration or related field
• Minimum 3 years work experience in the similar field, preferable experience in the sport or clothing industry