Assistant Manager, Customer Service - SEA

Purpose & Overall Relevance for the Organization:

This diverse role will be responsible for a variety of commercial services primarily managing the allocated cross-border SEA customer portfolio from order to cash cycle with excellent sales and operational planning. The developmental goal would be for this candidate to succeed into a KAM within the team, therefore the successful candidate should have a sales focus and a desire to build a career within the Sales function.


Key Responsibilities:

Go To Market (GTM) Process

  • To be involved in sell-in process ensuring smooth and timely execution, both internally and externally.
  • Sell-In process includes customers’ order placement, buy review, final order consolidation report submission to SEA demand planning & purchasing team.
  • To co-lead and coordinate purchase order / open demand cancellations.


Order Book Management

  • To manage Order Book Management process, including accurate order entry, alignment with country CS team on order allocation, order book cleansing & re-dating.
  • To ensure proper administration, documentation, and financial reconciliation of the customer base and product information.
  • Order Book clean up and maintenance, constant communication to WHS GKA (monitor the article drops, shipment tracking, launch dates, inbound status, RRP changes etc.) and ensure pre-orders have been picked up.
  • To follow-up with country CS team on order cancellation next steps and explore sales opportunities / buffer stock from countries.
  • To collect and process in-season orders from the accounts and maintain the orders into the order book process.
  • To update sales report on a weekly basis to the sales team accordingly.



Partnership with GKA & Country Team

  • Build constructive relationship and deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.


Partnership with Supply Chain

  • To work closely with Operations / Purchasing teams on the inbound status and ordering window checks.


Key Relationships:

  • Customers
  • Sales channel – Wholesale
  • Customer Service teams in SEA countries
  • Brands
  • Finance
  • Operations/Supply Chain


Knowledge, Skills and Abilities:

  • Strategic thinking and ability to work with cross function team to drive the initiatives
  • Good organizational skills, influencing skill, interpersonal and communication skills, and self-confident in interacting with all levels within and outside the organization
  • Process-oriented mindset and in-depth understanding of complex correlations
  • High analytical skills for strategy development, business planning
  • A high level of problem-solving ability
  • Advanced working knowledge of MS Office, and SAP/CRM system
  • Excellent oral and written communication skills


Requisite Education and Experience / Minimum Qualifications:

  • Degree in Business Administration or related field
  • Minimum 3 years work experience in the similar field, preferable experience in the sport or clothing industry

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title:  Assistant Manager, Customer Service - SEA

Brand:  adidas
Location:  Singapore
TEAM:  Sales
State:  01
Country/Region:  SG
Contract Type:  Full time
Number:  508630
Date:  May 4, 2024